Egypt is looking to make a dent in the international call center market, touting the advantages it holds over call center giant India. There has also been an attempt to convince India to outsource some its already outsourced labor to Egypt as well.
Among the advantages boasted by Egypt are a multilingual workforce, a common time zone with Europe and greater proximity to the United States. Another advantage is superior roads, which allow staff to reach the call centers much easier than in India. The government of Egypt has also established what it calls a “Smart Village” out in the desert. This gated compound is equipped with state of the art technology, and currently houses such industry leaders as Microsoft (News - Alert).
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Among the advantages boasted by Egypt are a multilingual workforce, a common time zone with Europe and greater proximity to the United States. Another advantage is superior roads, which allow staff to reach the call centers much easier than in India. The government of Egypt has also established what it calls a “Smart Village” out in the desert. This gated compound is equipped with state of the art technology, and currently houses such industry leaders as Microsoft (News - Alert).
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