SEIZING on two trends that businesses use to cut costs — outsourcing work and leasing software off the Web — a San Carlos firm has created what you could call a homey offering. And it just might preserve some local jobs.
Contactual Inc. designed a Web-based software to link "home agents" — or employees working from home — into call center operations, replacing the need to physically be at a call center.
With its OnDemand Contact Center software, some clients are choosing to outsource customer service, technical support and telemarketing work to American employees' living rooms rather than to India or Ireland.
Read More Article...
Contactual Inc. designed a Web-based software to link "home agents" — or employees working from home — into call center operations, replacing the need to physically be at a call center.
With its OnDemand Contact Center software, some clients are choosing to outsource customer service, technical support and telemarketing work to American employees' living rooms rather than to India or Ireland.
Read More Article...
No comments:
Post a Comment