Plantronics amplifiers, like the Plantronics Vista M22, improve operator productivity and customer satisfaction by incorporating a number of features that enhance sound quality. For example, advanced audio control helps to minimize operator fatigue, which can prove critical to customer satisfaction by allowing operators to respond to customers more efficiency.
It's hard to imagine walking into a contact center and not seeing employees wearing headsets. However, while both headsets look pretty much the same on the ear, there's a big difference at the end of the cord. When it comes to connecting to a phone or ACD (automatic call distributor) terminal, users have two fundamental choices: a direct connect headset or a headset with the addition of an amplifier. For contact center operators, the choice between the two can make a big difference in productivity and return on investment, and making the right decision requires balancing cost and capabilities.
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It's hard to imagine walking into a contact center and not seeing employees wearing headsets. However, while both headsets look pretty much the same on the ear, there's a big difference at the end of the cord. When it comes to connecting to a phone or ACD (automatic call distributor) terminal, users have two fundamental choices: a direct connect headset or a headset with the addition of an amplifier. For contact center operators, the choice between the two can make a big difference in productivity and return on investment, and making the right decision requires balancing cost and capabilities.
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