Saturday, December 26, 2009

Call center Transcom Asia denies Bacolod layoffs

Outsourcing firm Transcom Asia has denied there will be massive layoffs in its Bacolod operations following reports that close to 170 call center agents had been retrenched last week.

“Nobody has been [discharged]. We need to go through a process until we identify justification and until such time, I don’t want to speculate," Philippine country manager Siva Subramaniam said in an e-mail.

On Tuesday, a text message from a call center agent circulated, claiming that six were being terminated for failing to reach certain targets.

As of press time, however, none of the complainants have publicly come out despite earlier reports that two of them were planning to file a case against the outsourcing company.

Subramaniam said he could not reveal exactly how many people would exit by the end of the year, if ever it happens, adding “this is a private matter between Transcom and the employees."

“All I can say is that we have no massive layoffs and this whole affair has been blown out of proportion by the media," he added.

Transcom Asia, one of the four major call centers operating in the city, opened on Aug. 1 in a 1,000-seat facility at Lopue’s South Square.

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