Tuesday, March 18, 2008

Nonprofit's call center targets national needs

El Paso's latest call center is out for blood.

United Blood Services, a not-for-profit company that provides donated blood and blood components to more than 500 hospitals in 18 states including Texas, is consolidating its call center operations for more than 70 cities into two national call centers in El Paso and in Tempe, Ariz., a Phoenix suburb.

The El Paso center, at 20-B Concord in the Butterfield Industrial Park near El Paso International Airport, now has 90 mostly part-time employees, and is expected to grow to 150 to 200 mostly part-time jobs in the first quarter of next year, said Paula Villalobos-Jimenez, United Blood Services regional vice president overseeing the new call center.

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