Philippine call centers are urged to try home-based operations to curb high attrition rate and increase employee satisfaction.
During the Annual Call Center Expo 2008, an expert on business process outsourcing (BPO) urge Philippine call center companies to hire work-at-home agents or home-based employees to solve the high turnover rate in the industry.
William Dieu, senior research analyst from callcentres.net, said that companies can lower attrition rate and foster high agent satisfaction if they will allow home-based operations.
"The Philippines should think about the benefits of hiring home-based agents," Dieu said. He added that working from home also allows employees to save on transportation cost, especially now when prices of fuel are soaring.
Dieu said that only nine percent of the companies here allow working from home and he warned that "it is not expected to increase" in the succeeding months.
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Wednesday, July 23, 2008
Call centers should hire home-based workers—expert
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