Call Center Tender - BPO/Call Center Services

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Projects Details:

Type : Tender

Id : 12861968

Category : Call Center

Title : BPO/Call Center Services

Estimated Budget : Need Best Quotations

Description :

We are India based leading international trading company. We intend to use services of prime BPO providers/Call centers (From India Only) to assist & promote our brand. The primary objective is to enable the organization to make well-informed business decisions and become customer focused which can be the source of competitive advantage. We are looking for well established call center with more than 50 seats for our below requirements.

Scope of services:

1. To handle enquiries both from prospective customers and franchisees (through multi-lingual formats- English, Hindi and major regional languages.).
2. Reply to customer queries regarding our product, prices, delivery, payment procedure for on line sales and off line sales including catalogue sales.
3. To do tele marketing.
4. To setup and transact orders via IVR.
5. To follow up with us to ensure delivery on time.
6. To gather customer feed back, analysis and reporting.
7. Query management regarding goods available on our website and troubleshooting during purchase cycles (timings 9 a.m. to 9 P.M., 7 days a week).
8. Maintaining data base of customers/visitors and keeping them informed on incoming events through SMS/voice calls.
9. Sales through e-catalogue/physical catalogue specially to corporate customers & Govt./Semi Govt dept..
10. Provide first level software to record the call details and should be able to issue the docket number for each call for future reference.
11. Various MIS data/reports be generated from the call data recorded by the BPO on pre-defined regular intervals and sent to us.
12. Timings for the service by call centre agents shall be 9.00 A.M. to 9.00 P.M. IST, seven days a week; during off time announcement of timings shall be done by the call centre.
    

The invoices towards the services rendered shall be submitted to us on monthly basis at the end of every month for the no. of seats actually deployed during the month as per the agreed number of seats. We shall release the payments to the supplier on monthly basis within 30 days after the receipt of the invoice. Interested providers are requested to send detailed proposal on or before 27th August, 2008 by 3:00 pm. EMD (Refundable) is required. For more details have a look on attachment.

Country : India

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