Looking to work on Call Center Tender? Find here new projects everyday.
ITMatchOnline.com is the easiest way to find right partners across the world.
ITMatchOnline.com is the easiest way to find right partners across the world.
Projects Details:
Type : Tender
Id : 33306027
Category : Call Center
Title : Inbound Contact Center Service
Estimated Budget : Need Best Proposals
Total Requirement : Contract for 36 Months
Type : Tender
Id : 33306027
Category : Call Center
Title : Inbound Contact Center Service
Estimated Budget : Need Best Proposals
Total Requirement : Contract for 36 Months
Description :
We are United Kingdom based organization. We are looking for reputed and experienced service provider for provision of contact center facility for our organization. Provider needs to provide multi-channel, multilingual Contact Centre to provide a high-quality single point-of-contact for our customers. The service will include handling of inbound calls regarding general transactions, receipt of notifications and provision of information and advice on health and safety topics. The contract will be for 36 months. Estimated annual inbound call volumes is around 15,00,000 which includes telephone inquiries, written inquiries, notifications and complaints from our customers.
Scope of service:
- Provide a ’switchboard’ telephony service that will include receiving and handling service for all non direct dial incoming and, where necessary, out-going general telephone calls - including quality redirection to the relevant part of us or elsewhere as appropriate.
- Provide a multi-channel, multilingual statutory notification service. At present on-line notification via the internet is the most popular channel although telephone is still a high volume service.
- We will retain and operate our website which is used as self-service information resource by our customers. It will be important that our website and the provider’s services complement each other and provide an integrated service from the customer’s point of view. The selected provider will be required to use our website as the gateway to any on-line services.
- We have yet to decide our (telephone) numbering strategy for access to the various telephone-based services and the period of availability of those telephone services. Currently the telephone services included in this opportunity are available during normal business hours only - Monday to Friday, 08.30 until 17.00. Both of these issues, together with any other more detailed issues, will be discussed with interested providers later.
- To ensure consistency of service and continuous improvement it is envisaged the provider will make use of a knowledge-database to ensure guidance and advice is properly sourced and rendered. The knowledge database will be a shared resource between the provider and us and must be owned by us irrespective of who undertakes the development.
Country : United Kingdom
Status : Closed
Are you interested to work on this project? Post your contact details Now! Click Here
No comments:
Post a Comment