Call Center Tender - Telephone Answering Service

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Projects Details:

Type : Tender

Id : 96644638

Category : Call Center

Title : Telephone Answering Service

Estimated Budget : 100000USD To 499999USD

Total Requirement : Contract for 2 Years

Description :

We are USA based organization. We are looking for reputed, financially sound and experienced service providers (From USA Only) for our requirement of Telephone Answering Service. The estimated budget for this work is 100000USD to 499999USD. The contract will be for 2 years. The provider will provide telephone answering and referral services to our various departments and offices specified in attachment. Services shall include any toll and/or long distance costs and be required from 5:00 PM to 8:00 AM weekdays and 24 hours per day on Saturdays, Sundays and all State Holidays.

Scope of services:

1. The provider shall provide a telephone number that is a local or a toll free number for our office when transferring calls after hours.
2. Provider shall answer all calls and identify the appropriate office or as otherwise instructed by us. Live agent will answer all calls. An answering machine is not acceptable.
3. Provider will take a message for all nonemergency incoming calls as needed. Nonemergency calls are defined as routine business calls that do not require immediate action. For all nonemergency calls, provider will take a message and inform the individual that the call will be returned on the next business day.
4. Provider shall have all messages faxed to the specified officer no later than 8:30 a.m. the next business day.
5. Referral services shall be provided for all emergency calls. Emergency calls are typically all calls requiring immediate action by a our staff member.
   

Referral services shall include:

1. Conference calls (incoming call is received, placed on hold, responsible individual is contacted, incoming call is “patched” through).
2. Message relay (incoming call is received, message taken, responsible individual contacted, message relayed).
3. Paging.
4. Tracers (incoming call is received, message taken, provider makes calls to “trace” the whereabouts of the responsible individual).
   

Payment will be on monthly basis. Interested service providers are requested to send their detailed proposal on or before 6th October, 2008 by 3:30 pm. For more details have a look on attachment.

Country : United States

Status : Closed

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