Wednesday, August 27, 2008

More call center companies seen to expand

NICASIO Angelo Agustin, regional director of the National Economic Development Authority (Neda), said as long as there is a recession in the US, call center companies would likely expand operations in countries like the Philippines where there is cheaper operational cost, not to mention untapped talents.

"The expansion of call centers is expected to continue despite the peso appreciation because of high global demand and availability of skilled and relatively cheaper human resources," Agustin said.

Meanwhile, those who took up finishing course for call center agents topped the number of graduates in the Technical Educational and Skills Development Authority (Tesda) accredited training programs in the first quarter of the year.

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