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Projects Details:
Type : Tender
Id : 82006102
Category : Call Center
Title : Call Center Support for a University
Estimated Budget :Request for Proposal
Total Requirement : Contract for 3 Years
Type : Tender
Id : 82006102
Category : Call Center
Title : Call Center Support for a University
Estimated Budget :Request for Proposal
Total Requirement : Contract for 3 Years
Description :
We are USA based University. We are looking for qualified and experienced call center providers (From USA Only) for our requirement of Call Center Support Services. The call center will provide significant support to the phone call and email response to students, parents and other parties calling and emailing for our assistance. The operational intent of this partnership will be to answer all incoming calls and emails quickly and effectively while also providing assistance to us in making follow up phone calls and emails to student and parents requesting documents necessary to complete their aid files and be awarded financial aid. The contract term shall be an initial three (3) years with two (2) additional one (1) year renewals upon mutual agreement. We have more than 65000 students with us.
Scope of services:
- Call center functions will include incoming and outgoing calls and emails.
- Phone lines will be open Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. MST.
- Email inquiries will be reviewed and responded to between the hours of 8:00 a.m. and 5:00 p.m. MST.
- Additional cost estimates for providing phone and email coverage beyond the normal operating hours of 8:00 a.m. to 5:00 p.m. (i.e. 8:00 a.m. to 7:00 p.m.) are welcome.
Country : United States
Status : Closed
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