Tata Sky plans to set up a dedicated call centre to cater to its customers in eastern India. The company's customer service vendor, Tata Business Support Services (TBSS) that runs a team of around 800, will set up the unit.
TBSS is a wholly owned subsidiary of Tata Sons and provides voice and non voice-based business process services. It provides voice-based inbound and outbound interactions as also interactions through email, chat and collaborative web sessions. TBSS caters to Tata Sky subscribers from its three facilities in Pune, Hyderabad and Mohali.
Vikram Mehra, chief marketing officer, Tata Sky, said the company plans to set up a dedicated call centre for the East along with TBSS. "We are working on the final plans, including the location and the headcount, for this facility," he said.
Tata Sky has a customer base of around 2.7 million and has set a target to raise it to around 8 million by 2012. The company has already invested around half of its total project cost of Rs 4,000 crore. "We are also looking to add newer services like HD capability, satellite radio services and video-on-demand.
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Tuesday, October 21, 2008
Tata Sky plans dedicated call centre for East India
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