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Projects Details:
Type : Tender
Id : 20410805
Category : Call Center
Title : In-bound Call Center Services
Estimated Budget : 4000000GBP to 6000000GBP per Year
Total Requirement : Approximately 1300 In-bound Contacts per Day
Type : Tender
Id : 20410805
Category : Call Center
Title : In-bound Call Center Services
Estimated Budget : 4000000GBP to 6000000GBP per Year
Total Requirement : Approximately 1300 In-bound Contacts per Day
Description :
We are UK based organization. We are looking for call center service from qualified and experienced service providers. Our estimated budget is 400000GBP to 6000000GBP per year. The call center will cater our Marketing and Communication channels. This service will be provided to over 60 million people of UK. The call center will provide inbound services including phone calls, web support, letter, e-mail, SMS, fax and text phone. The call center will receive in-bound interactions with approximately 1300 contacts a day.
Scope of the services:
- 365 days a year and 24 hours a day service.
- Center will receive enquiries, complaints, comments & appreciations, solicited correspondence, feedback reporting, targeted messages, ticketing, web publishing through in-bound channel.
- Provider must have appropriate contact management systems, telephony systems & CRM tools.
- Minimize personal interaction with automated responses where appropriate.
- Effective monitoring and proactive management of enquiry service.
- Accurate and timely logging.
- Editorial and technical expertise.
- Delivery of email messages for us.
- Operational and performance, Service level reporting.
Country : United Kingdom
Status : Closed
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