Sunday, October 26, 2008

Call Center Tender - In-bound Call Center Services

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Tender

Id : 20410805

Category : Call Center

Title : In-bound Call Center Services

Estimated Budget : 4000000GBP to 6000000GBP per Year

Total Requirement : Approximately 1300 In-bound Contacts per Day

Description :

We are UK based organization. We are looking for call center service from qualified and experienced service providers. Our estimated budget is 400000GBP to 6000000GBP per year. The call center will cater our Marketing and Communication channels. This service will be provided to over 60 million people of UK. The call center will provide inbound services including phone calls, web support, letter, e-mail, SMS, fax and text phone. The call center will receive in-bound interactions with approximately 1300 contacts a day.

Scope of the services:
  1. 365 days a year and 24 hours a day service.
  2. Center will receive enquiries, complaints, comments & appreciations, solicited correspondence, feedback reporting, targeted messages, ticketing, web publishing through in-bound channel.
  3. Provider must have appropriate contact management systems, telephony systems & CRM tools.
  4. Minimize personal interaction with automated responses where appropriate.
  5. Effective monitoring and proactive management of enquiry service.
  6. Accurate and timely logging.
  7. Editorial and technical expertise.
  8. Delivery of email messages for us.
  9. Operational and performance, Service level reporting.
Interested providers are requested to send complete details stated in the attached PQQ to us on or before 9 am on Wednesday 19th November 2008 to the given e-mail address only. For more details have a look on attachment.

Country : United Kingdom

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Related Posts by Categories



Widget by Hoctro | Jack Book

1 comment:

Danny said...

I needed to thank you for this extraordinary article! I definitely enjoying each small bit of it I have bookmarked this to check out new stuff you post. call center pros santo domingo

Call Center Outsourcing Outsourcing Services