Call Center Tender - Inbound Call Center Services

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Tender

Id : 68626141

Category : Call Center

Title : Inbound Call Center Services

Estimated Budget : Request for Proposal

Total Requirement : Approximately 1500 to 5500 Calls per Day

Description :

We are USA (Texas) based organization. We are looking for qualified and experienced Call Center providers (From USA Only) for our requirement of call center services. The call center will assist us by responding to calls or inquiries regarding our services. Approximately 1500 to 5500 calls per day. Call center has to assist the public with questions regarding home or property. The contract will be for up to 18 months. We have provided preview questions and answers relating to our services in the attached document.

Scope of services:

1. Respond to incoming calls for information related to our services.
2. Call center shall be able to provide attended service for between the hours of 7:00 AM to 5:00 PM Central Time, 5 days a week, Monday through Friday and 8:00AM to 2:00 PM, 2 days a week, Saturday and Sunday.
3. Provider shall provide qualified personnel in sufficient quantities to perform this task.
4. Provider shall provide all recruiting, screening, hiring, and monitoring of staff for the project.
5. Provider shall provide supervisory/management personnel required for effective project management.
6. We will work with the provider to establish a training plan that will ensure that all call center staff are fully trained and ready to begin work.
7. Provider shall have supervisors and/or other qualified personnel monitor each telephone representative’s performance for quality assurance. Provider may monitor each telephone representative’s performance at least three (3) times per week for the duration of the contract.
   

Payment will be on monthly basis. Interested providers are requested to send their proposal on or before October 20, 2008; 3:00 PM (Central Time). For more details have a look on attachment. Contact us through E-mail only.

Country : United States

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Related Posts by Categories

Widget by Hoctro | Jack Book