Call Center Tender - Call Handling Service (Out of Hours) Inbound

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Projects Details:

Type : Tender

Id : 17819540

Category : Call Center

Title : Call Handling Service (Out of Hours) Inbound

Estimated Budget : 180000GBP

Total Requirement : Contract for 3 Years

Description :

We are UK based housing association. We are looking for qualified and experience firm for our requirement of Out of Hours Call Response Services. The contract will be for 3 Years. Our estimated budget for this service is 180000GBP for whole term.

Scope of services:

1. To handle all calls relating to a Social Housing function.
2. Working hours is from 18:00 to 8:00.
3. The contract will start from 1/4/2009 to 31/3/2012.
   

Call volume and other requirements will be negotiated later. Tender to be priced in Sterling and payment to be made in Sterling only. Interested providers must send an e-mail expressing their interest in this tender to get the PQQ document by 27th November, 2008. Interested providers are requested to send PQQ document will all the necessary details on or before 12th December, 2008 via e-mail only. Providers must be capable of meeting the requirements of the specification in the PQQ, timescale and response times. Tender is global and offsite. For more details have a look on attachment.

Country : United Kingdom

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