A British study has shown that workers associated with customer services, such as call centre operators, are more likely to be off sick than those with different jobs.
According to statistics from the Office of National Statistics, customer service workers are twice as likely to call in sick as the average employee.
The survey revealed that 4.8 per cent of the customer service workers had taken at least a day off in the previous week, compared with the national average of 2.5 per cent.
It certainly might explain those long waits, listening to the hold music, receiver pressed to your ear.
Karen Darby, a call center veteran who founded the price comparison service Simply Switch, said that she was not surprised by the figures.
She said that the findings had little to do with call centre workers being more sickly than average.
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Wednesday, November 12, 2008
Call centre workers more likely to fall sick
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