Call Center Tender - Call Center Services for Legal Advice

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Projects Details:

Type : Tender

Id : 27935726

Category : Call Center

Title : Call Center Services for Legal Advice

Estimated Budget : 9000000 GBP to 13500000 GBP

Total Requirement : 70000 Calls per Month

Description :

We are UK based company providing legal services publically. We are looking for experienced and qualified Call Centre Operators for our requirement of a flexible contact centre services. The contract will be for 60 months. Our estimated budget for this contract is 9000000 GBP to 13500000 GBP. Approximately 70000 calls per month. We have separated these services in 2 lots.
Lot No. 1 : Call Centre Operator Service

1. Provider will provide a front-end triage call center, use of appropriately skilled operators.
2. Provider will offer legal advice to the general public through a front-end non-legally trained team of operators via toll free no.
3. Transfer of data & calls to specialist advisors appointed by us.
4. Capacity to handle fluctuating call volumes and variable workflows, handling of bespoke call back features, and the use of new technology to maximize accessibility and cost effectiveness.
   

Lot No. 2 : Network Telephony Service

1. Provider will provide the design, implementation and management of the call handling/routing system between the caller, call centre resource provider and specialist advisors.
2. Provision of messaging services, management information and the necessary communication lines.
   

Payment terms are negotiable. Providers can apply for one or both lots. Interested service providers are requested to send their expression of interest on or before 16th February, 2009 by 12:00 noon via e-mail, post, courier or hand delivered only as specified in the tender document. This tender is global and offsite. Provider may have to visit our location for meetings and briefings. For more details have a look on attachment.

Country : United Kingdom

Status : Closed

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