Call centre business booming

Farouk Mentz' good fortune on the job front rings loud and clear.

In July, after a year of occasional unemployment, he was hired by the Sitel call centre on Ontario Street.

"You look at the amount of people that are hiring," said Mentz, 29.

"And you think it's amazing in times like we are in now, companies like this can continue to hire and hire and hire and not have to worry about it."

"Everybody's always happy to put a meal on the table," said the St. Catharines resident, who ensures standards are met in technical support calls.

Despite Niagara's slumping employment numbers, the St. Catharines call centre sector stands tall.

That's despite more than 400 call centre jobs lost last July at TRG Customer Solutions on St. Paul Street.

And in a touch of irony, it's the recession that's helping many of them.

"Yes, we're in a pretty good spot," said Phil Madden, Sitel's site director.

The inbound centre employs more than 1,100-- 150 more than a year ago. In February, it needs about 60 new hires. Some new jobs are in collections, technical support and customer care and sales.

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