Call Center Tender - Customer Care Services for Tourism Organization (In-Bound Services)

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Projects Details:

Type : Tender

Id : 29485703

Category : Call Center

Title : Customer Care Services for Tourism Organization (In-Bound Services)

Estimated Budget : 60,00,000$ AUD Per Year

Total Requirement : Contract for 5 Years

Description :

We are Australia based organization and we are looking for experienced and qualified service providers for our requirement of Handling 24/7 Inbound Calls for Information & Website Maintenance Services. Our estimated budget for this service is 60,00,000$ (Australian Dollar) per year. The contract will be for 5 years. Approximately 2,50,000 calls needs to be answered and 1,500 email responses needs to be done on monthly basis. Our website gets more than 5,00,000 visits per month.
Scope of Work:
A.) Call Center Services:

1. Call center agents will handle the calls for general inquiries, customer feedbacks & information.
2. The technical, data and support services in all the calls will be provided by the Call Center agents on as needed basis.
3. Provider will provide detailed reports on daily basis.
4. The provider will undertake appropriate staff induction and training programs to ensure that Call Centre Agents are appropriately trained and skilled in the provision of the Component Services.
5. Provider will handle e-mail inquiries from the customers.
   

B.) Website Maintenance: Service provider will host and maintain our website which includes information for our various products and services.
Payment will be done as per agreed terms. Interested service providers are requested to send their proposal on before April 2nd, 2009 by 9:30 AM via post, courier and hand delivered only. This tender is global and offsite. Service provider may have to visit our location for meetings and briefings. For more information please have a look on attachment.

Country : Australia

Status : Closed

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