Call Center Tender - Inbound Call Center for Providing Health Information

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Projects Details:

Type : Tender

Id : 12530401

Category : Call Center

Title : Inbound Call Center for Providing Health Information

Estimated Budget : Request for Proposal

Total Requirement : Approximately 90000 Calls, 18000 Web Chats & 6100 Emails per Year

Description :

We are USA based health organization. We are looking for qualified and experienced service providers for our requirement of Contact Center Services for our organization. The provider will provide health related information on various issues to the public via telephone, web chat and e-mail. The period of performance of this contract shall be from January 15, 2010 through January 14, 2013. Approximately 90000 Calls, 18000 Web Chats & 6100 Emails per Year.
Scope of services:

1. We will provide toll free number and access to our web chat software to the provider.
2. Currently, the service is based on local time. During operating hours (currently, Monday to Friday, 9:00 a.m. to 4:30 p.m. local time). Callers at other times receive a “closed” message and the option to listen to recorded information.
3. All the agents must be well trained. We will provide all the training modules.
4. Information captured from the callers must be stored securely. We need 100% data security.
5. Provide all the reports as and when needed.
   

Payment terms are negotiable. Interested service providers are requested to send their proposal on or before 10th April, 2009 via post, courier and hand delivered only. This tender is global and offsite. For more details have a look on attachment. Provider may have visit our location for meetings and briefings.

Country : United States

Status : Closed

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