Call Center Tender - Call Center Services for Legal Services Firm (Inbound & Outbound)

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Tender Details:

Type : Tender

Id : 61137946

Category : Call Center

Title : Call Center Services for Legal Services Firm (Inbound & Outbound)

Estimated Budget : 25000000 GBP to 30000000 GBP

Total Requirement : Approximately Monthly 100000 Inbound Calls, 125000 Outbound Calls & 5 Year Contract

Description :

We are UK based organization providing legal services to our customers. We are looking for qualified and experienced service provider for our requirement of Call Center Services. The provider will provide both inbound and outbound services to us. The contract will be for 5 Years. Our estimated budget is 25000000 GBP to 30000000 GBP for whole term. Provider will handle approximately 100000 calls per month and provider is expected to make 125000 outbound calls per month to our customers.
Scope of services:

1. Provider will provide and manage the call handling services.
2. Provide etiquette call center facilities, including telephony systems, applications, computer systems and applications.
3. Handling complaints/queries from solicitors, police etc, maintaining records of these and analyzing performance.
4. Appropriately qualified/trained operational and management staff.
5. Administration, development and maintenance of our website to ensure continual improvement of services.
6. Conducting satisfaction surveys police and solicitors.
   

Payment terms are negotiable. Interested service providers are requested to send their expression of interest on or before 4th June, 2009 by 12:00 noon via e-mail, post, courier or hand delivered only. This tender is global and offsite. Provider may have to visit our location for meetings and briefings. For more details have a look on attachment.

Country : United Kingdom

Status : Closed

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