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Projects Details:
Type : Project
Id : 11769591
Category : Call Center
Title : Inbound Contact Centers Required
Estimated Budget : Request for Information
Total Requirement : Approximately 1300000 Calls & 70000 Emails per Year
Description :
We are USA based organization. We are looking for qualified and experienced call center providers (From USA Only) for our requirement of Contact Center Services on 24/7 basis. We are in need of 3 call centers based in different locations across the country. Approximately The call center will provide inbound call & email service. Approximately 1300000 calls and 70000 emails per year.
Scope of services:
Scope of services:
- Call center will respond to general information inquiries, inquiries on specific programs and service, order intake & fulfillment requests, media inquiries, complaint calls & customer surveys.
- The provider must have the capability to supply 30% of the CSRs who are proficient in English and Spanish.
- The provider shall provide automated services to enable us to deliver unattended service 24 hours a day, 7 days a week.
- Capture, record, and document all customer inquiries and responses made to those inquiries whether via telephone, E-mail, or any other communication channels supported.
- We are looking to have one call center in 50 miles of Washington DC, second one in 400 miles from the first one and the third call center in 700 miles.
Country : United States
Status : Closed
Status : Closed
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