Looking to work on Call Center Tender? Find here new projects everyday.
ITMatchOnline.com is the easiest way to find right partners across the world.
ITMatchOnline.com is the easiest way to find right partners across the world.
Tender Details:
Type : Tender
Id : 30844911
Category : Call Center
Title : Inbound Call Center for General Public Information
Estimated Budget : 5000000 AUD (Australian Dollar) to 7500000 AUD
Total Requirement : Approximately 860000 Calls
Description :
We are Australia based organization. We are looking for experienced and qualified service provider for our requirement of Call Center Services. The provider will provide telephone information service, called the Inquiry service operates through a nationally advertised inbound number service. The contract will be for 18 months. Approximately 860000 calls in whole term. Our estimated budget is 5000000 AUD (Australian Dollar) to 7500000 AUD (Australian Dollar) for whole term.
Scope of services:
Scope of services:
- Provide call centre facilities, infrastructure, staff and management to provide a national inquiry service at the specified service delivery levels.
- Provide quality customer service operators with excellent English skills. Call centre operators must be trained to respond to public inquiries.
- Develop a call centre application providing our script information and data entry facilities to agents, with capacity to handle expected loads.
- An IVRS facility to handle incoming phone calls from the Australian public.
- Training for Call Centre Agents and team leaders.
- The call center will be operational 7 days a week from 8.30am to 8.30pm local time.
- The call center must be located within Australia.
Country : Australia
Status : Closed
Status : Closed
Are you interested to work on this Tender? Post your contact details Now! Click Here
1 comment:
For professional and qualified VA services, All call center services please visit www.virtusol.com or click Inbound Call Center Services
Post a Comment