Despite adverse market conditions, global banking major Standard Chartered has decided to further strengthen the call centre operations of its outsourcing hub Scope International in India.StanChart plans to double its staff strength of its Indian call centre division from the current 1,100 by the end of this fiscal, the bank said in a statement.
Scope International has played a key-role in Standard Charteredandaposs success in India and elsewhere. The upscaling of Scope Internationalandaposs call centre operations will support the bankand aposs plans to increase customer engagement,StanChartandaposs Regional Chief Executive India and South Asia Neeraj Swaroop said.
The expansion will support the groupandaposs ambitious growth plans in the country as well as other markets, the bank said.
Scope International is planning to increase the size and scale of its call centre operations in Banglore and Chennai, which currently service customers in India and UAE respectively.
At present, these centres handle in and out-bound customer calls, while Chennai centre handles collection-related services for UAE clients.
These operations will be expanded by March, 2010,the bank said.
Scope International supports StanChartandaposs operations in 70 countries.
Source : http://www.offshoringtimes.com/
Friday, May 1, 2009
Stanchart expands Indian call centre
Subscribe to:
Post Comments (Atom)
Useful Resources:
Call Center Outsourcing
Outsourcing Services
No comments:
Post a Comment