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Tender Details:
Type : Tender
Id : 12179564
Category : Call Center
Title : Inbound/Outbound Call Center for Customer Service in Mumbai
Estimated Budget : 60000000 INR
Description :
We are Mumbai, India based Organization looking for qualified and experienced service provider (From India Only) to for our requirement of providing Customer Service and Handing Complains via Inbound & Outbound Call Center, Fax and SMS. Pre-Tender Award conference shall be held on 2nd July 2009, at 14:00 Hrs, Mumbai. The contract will be for 1 Yeas and can be extended based on performance upto next 1 year.
Scope of services:
Scope of services:
- Service provider needs to setup, operate and maintain the contact centers including staffs within Mumbai/Navi Mumbai/Thane city.
- We want to start with 125 seats and 250 agents and service provider should be able to provide upto 180 seats any time in future. This quantity can vary -/+ 25% anytime.
- Service provider needs to manage Inbound Service Center 24 X 7 X 365 in three shifts. The 125 seats shall be manned depending on the traffic so that no calls are lost.
- Service provider needs to handle calls in Hindi, English and Marathi languages.
- Service provider will receive customer query via Phone, Fax or SMS.
- Inquiry will be related to Information, Complaint resolution, all products and our services including their availability, Usage, Registration procedures, Tariffs, Various schemes applicable, Billing and forms to be filled up. (Frequently asked questions [FAQs] shall be provided.)
Country : India
Status: Closed
Status: Closed
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1 comment:
The global organizations all over the world have always preferred India to outsource their non-core business services. Today, outsourcing BPO services in India has almost become a norm for many global companies. In fact, BPO services are one of the fast growing segments of Information Technology Enabled Services( ITES) industry. India has constantly been able to provide the growing demand for BPO services in terms of cost effectiveness and customer support contact centers.
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