Thursday, June 25, 2009

UK-owned firm set to open call center in Manila

A BRITISH-OWNED company is opening a call center facility in Manila with a capacity of 250 seats.

In its project profile filed with the Board of Investments (BOI), Cyber City Teleservices Philippines Inc. is scheduled to begin commercial operations next month with an initial complement of 100 seats.

The 99-percent British-owned firm is occupying the 16th floor of the Times Plaza Building located at the corner of UN and Taft avenues.

The company plans to initially invest P48 million for the project, and full capacity is expected by the third year of operations. The call center will offer various services such as inbound call, web-enabled platform including live health desk support, technical support, e-mail, live chat, and browsing assistance 24 hours a day. It will also provide outbound telemarketing services.

The new facility will serve US-based clients in diverse industries such as health and nutrition, sport equipment and gear.

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