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Tender Details:
Type : Tender
Id : 92834353
Category : Call Center
Title : USA Inbound Call Center Service for University
Estimated Budget : Looking for the proposals
Total Requirement : Contract of 2 Years
Description :
We are USA based well-known University looking for qualified and experienced service provider (From USA Only) for our requirement of Inbound Call Center Service. Contract will be for 2 years and extendable for 1 year depends upon performance.
Scope of Service:
A. ) Call Center must be located within 48 continental of United States. All calls must be answered within the 48 continental United States.
B. ) Service provider should be able to handle high call volume like 100000 to 1000000 calls with 10 consecutive days of notice from the University.
C. ) Service provider needs to provide 24 X 7 Service including holidays. If the University decides that a 24/7 schedule is not required then Interactive Voice Response (IVR) for non-coverage hours will be required.
D. ) Service provider must have more than one call center and back-up generators in all locations in the event of an electrical outage.
We are looking for the best proposals and payment terms are negotiable. Interested service providers are requested to submit proposals on or before October 2, 2009 via post, courier or hand delivery only. Last date for Question Answer is September 21, 20009. This tender is Onshore and Offsite. Provider may have to visit our locations for meetings and briefings purposes.
We are USA based well-known University looking for qualified and experienced service provider (From USA Only) for our requirement of Inbound Call Center Service. Contract will be for 2 years and extendable for 1 year depends upon performance.
Scope of Service:
A. ) Call Center must be located within 48 continental of United States. All calls must be answered within the 48 continental United States.
B. ) Service provider should be able to handle high call volume like 100000 to 1000000 calls with 10 consecutive days of notice from the University.
C. ) Service provider needs to provide 24 X 7 Service including holidays. If the University decides that a 24/7 schedule is not required then Interactive Voice Response (IVR) for non-coverage hours will be required.
D. ) Service provider must have more than one call center and back-up generators in all locations in the event of an electrical outage.
We are looking for the best proposals and payment terms are negotiable. Interested service providers are requested to submit proposals on or before October 2, 2009 via post, courier or hand delivery only. Last date for Question Answer is September 21, 20009. This tender is Onshore and Offsite. Provider may have to visit our locations for meetings and briefings purposes.
Country : United States
Status : Closed
Status : Closed
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1 comment:
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