Oracle partner Promero has announced that is has completed an upgrade of its premier call center software as a service platform to Oracle's (News - Alert) Contact Center Anywhere v811.
"We've used the Oracle call center software for years," said Gregg Troyanowski, president of Promero, adding that their customers "truly like" the new features and GUI.
Promero also offers a premise-based product as well as the SaaS (News - Alert) version of Contact Center Anywhere.
Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch, and TDM Switching provides "skills-based routing and a universal queue for phone calls, e-mails, faxes and callbacks to route customers in virtual queue," company officials say.
According to company officials, Contact Center Anywhere "replaces or co-exists with" PBX (News - Alert) Inbound/outbound cross-media blending, integrated outbound predictive and preview dialing IVR, and also provides built-in voice recording, supervision and agent-coaching capabilities, voicemail, fax and unified messaging.
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Thursday, September 17, 2009
Oracle Partner Promero Upgrades Call Center Software
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