- If your profession needs to attend to calls quickly but don't have the resources, call centre answering services help by taking messages for you and faxing, emailing or texting these to you - even calling you directly or patching callers in the case of very urgent enquiries.
- If you have a high call volume which you need to screen and only answer the important ones, a call answering service may do this for you by only taking bona fide messages and screening out cold callers.
- If you are expanding your business, then you may want to outsource to a call centre answering service.
- Call centre answering services benefit you in more ways than one:
- They help in saving you time and money investment in terms of infrastructure and manpower by providing you with both.
- They help you in providing better customer care service and support to your customers, making them feel important, and dealing with their problems correctly.
- They maintain your professional image and may even help enhance this.
- They help increase your profits and income by increasing your market share and accumulating information for your customer database.
There are a number of service providers who offer call centre answering services. Fully-fledged call centers provide all services such as taking messages from customers and callers, customer service, providing other technical assistance, etc and taking orders.
Armchair Answercall is an established service provider that offers professional telephone answering services to suit your business needs. The wide range of services includes:
- Answering/ Message Taking Services: They answer calls from your customers and provide them assistance and take their messages, when your staff are unavailable.
- Brochure and Order Line: They provide skilled operators who take orders from your customers, help in filling forms and collecting data, and processing credit cards. They even help in cross-selling your products, thus, increasing your business profits.
- Lunch-time Receptionist: Their customer service executives answer your customers' calls seamlessly, as if they were working directly for your company, when your staff are away for lunch/ break.
- Holiday Cover: Their highly experienced staff take calls on your behalf in a seamless manner, providing technical support and assistance to your customers even during holidays.
There are other services also to suit your needs, including Recruitment Hotline and Late Opening. You can discuss your needs with the sales team who will suggest to you the best service to meet your business requirements.
About the Author:
I write articles on call center services provided by http://www.armchairanswercall.com
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