Wednesday, December 12, 2007

Recruitment is a Challenge in Call Center/BPO

Industry…Competencies for Recruitment Professionals…measuring their efficiency and ROI !!!

Purpose:

For high growth organizations, attracting, hiring and retaining the right talent is critical. Add the right players to your team and you have a key source of competitive advantage. Attract the wrong talent and you will have difficulty meeting your strategic goals and objectives. "Hire a wrong person…who is not able to fit into an organization…he will leave, resulting in high attrition rate". "Hire a person…give him wrong information…or misrepresent the policies of the companies and procedure and you will not even know what harm you have done to the organizations "public image" ".

Introduction:

More than anybody else in HR Department the onus is high on "Recruitment Specialist", he is like "companies" advertising manager.

He must be well versed with the "Business" of the company, its strategies and policies.

It is for him to keep himself updated with the latest skill sets, available in the market. It is for him to "keep" him self updated with the "Business Competitors" of the organization. Even the onus of "retaining people is on "Recruitment Specialist".

It is for them to find if the "person" will be able to fit into the "culture" of the organization.

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