Outsourcing firms increasingly offer counseling to help employees deal with health and even relationship troubles.
BANGALORE, INDIA -- After two years working nights at a U.S. company's computer call center, Vamsi knew it was time to quit when his 6-year-old son brought home a school portrait he'd drawn of his father, asleep in bed.
"He was asked to draw a picture of his mom and dad, and he drew me sleeping. That's the only way he ever saw me," remembers Vamsi, 31, who like many southern Indians goes by only one name. "He never saw me doing anything else."
Indians may have taken over three-quarters of the world's call-center jobs, but they've also taken on the stresses of those jobs: weight gain, depression, boredom and, often, relationship troubles.
Worse, for the legions in India busy helping Americans reboot their hard drives or refinance their mortgages, the problems are often more severe, both because of cultural differences and because the work, by virtue of time differences with the U.S., largely takes place at night.
"There are a lot of pressures on people. The jobs are very stressful and not very creative," said Karuna Baskar, a director of 1to1help.net, a Bangalore-based counseling service that was contracted by 27 mainly information technology and call-center offices in India to work with troubled employees.
Read More Article....
No comments:
Post a Comment