Jobs in Jamaica's call centres should grow by 10,000 in the next two years, according to a report by analysts from the Florida-based Zagada Institute. Before then the local sector is projected to reach 20,000 jobs by the end of this year, up from 8,000 jobs.
United States-based companies, advised the report titled Caribbean Contact Center and BPO report 2008-2010, could shave 35 per cent off their costs in choosing to relocate to the 'nearshore' Caribbean.
Despite being overtaken by the Dominican Republic, Jamaica remains the leader in the English-speaking Caribbean. The Spanish-speaking Dominican Republic dominates the Caribbean with 43 per cent of the region's call centre jobs compared to Jamaica with 29 per cent.
"If you can come to Jamaica you can maintain your quality and your margins will be a little bit higher than if you were in another place," said Don Gittens, senior consultant in investment promotions for ICT Jamaica Trade and Invest who was consulted by the researchers. "If you're looking to establish a call centre overseas you have to consider the workforce, telecommunications, incentives, the economy and there must be a stable government - when you tie all that together Jamaica is attractive."
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Wednesday, July 30, 2008
10,000 call centre jobs in two years, says report
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