SALISBURY -- A 20,000 square-foot call center for screening unemployment insurance claims is breaking ground -- at an undisclosed Wicomico County location -- and construction can't come fast enough, says the director at the cramped Maryland Department of Labor, Licensing and Regulations' regional office where the workload has reached record proportions.
Claims for first-time benefits recently doubled in the last year at the Salisbury center, one of five opened a decade ago to consolidate walk-in unemployment insurance services in Maryland counties and enabling victims of unemployment to file claims by phone or on the Internet.
Claims center director James Wolf isn't revealing the 3-acre location of the new call center ---- or the current one, either -- because the facility is structured to render services strictly by telephone or online.
"We've been on the phone system for 10 years; I don't discuss where we are," said Wolf, a 33-year veteran with DLLR. "We absorb a great percentage of the state workload, taking calls from where an operator is available."
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Monday, January 19, 2009
Unemployment call center to be built
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