Sunday, November 15, 2009

Customer Support - Telephonic Technical Support

Customer Support is another form of technical support, in which product-related query is satisfied through telephonic technical support. Specific problems, related to product or service are looked upon by customer support cell.

Customer support is limited to telephonic problem solving activity. It does not provide support regarding training, customization, and other support services.

Almost all Companies have a customer support cell which is managed by an efficient BPO Company India. These Companies are allocated the job of solving customer problems related to their product or services. These problems are solved through telephones, Emails or a servicing website. Almost all organization have internal technical support unit that solves computer-related queries through a set of probable problems and their solutions.

Most Companies want minimal investment in activities related to technical support. This is because it is an essential but extra activity and thus extra investment on the part of Companies. This is the reason that many off-shore Companies are allocating this job to customer support units India. They are well-equipped with technology and efficient staff to maintain productivity and quality of work.

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