Call centers are at the forefront of the outsourcing industry and the business process outsourcing as the way to go for the highly educated workforce of the country, other big BPO firms are following suit.
National Economic Development Authority Director-General Romulo Neri revealed in a statement that companies like HP Global delivery Center, Manulife and Deutsche Knowledge Services and others are starting to enter and expand their operations in the country.
With the entry and expansion of the outsourcing firms, this means job for the educated workforce of the country. These companies are taking advantage of the language-proficient professionals in Information Communication Technology and finance in the country compared to other countries in Asia.
"We should indeed diversify our outsourcing work beyond call centers," Neri said.
In 2006, forecast from the Board of Investments, Business Process Association of the Philippines and the Commission on Information, Communication and Technology that outsourcing jobs will rise by 44 percent, revenues by 52 percent and investments by 42 percent. To date, around 233,000 are employed by outsourcing companies. In 2010 it is expected to reach to 1.2 million according to the forecast.
Based on a study by McKinsey Global Consultancy there are at least 120 outsourcing companies in the country today. The same study projected that by 2010 the revenues from BPO will reach to US$ 10 billion. While according to industry estimates, the country's revenues from BPO in 2006 will bring in US$ 3.8 billion, close to four times higher than in 2001 at US$1 billion. In 2001, the revenues from BPO amounted to US$ 349 million.
In this city alone, three call centers are starting their operation this year. Teleperformance, I/O Asia and Focus Communications are among the first three call centers to be put up in the city while others are signifying interest to invest in the city.
According to Councilor Jocelle Batapa-Sigue, chairman of the Bacolod IT Team, call center agents are not only the ones who are in demand but at the same time the other workers for BPO companies such as accountants, data encoders and software developers.
Neri added the country should aim to get 10 percent of the market for medical transcription. "Think of all the high-paying jobs that will provide our medical professionals," he said.
Reports said that in the United States there are 150,000 medical transcriptionists, which is below the requirement of 230,000, with the Philippines occupies just a one-percent share of the US market of US$ 12 billion.
Source : www.offshoringtimes.com
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