Friday, May 16, 2008

Call centers urged to follow occupational safety guidelines

MANILA, Philippines -- Former labor undersecretary Susan Ople urged the call center industry to follow the guidelines set by the Occupational Safety and Health Center (OSHC) of the labor department to promote the health and well-being of thousands of call center agents in the country.

Ople noted that the OSHC has called on different companies to formulate policies that will indicate management’s commitment to a safe and healthful workplace.

Under Department Circular No. 1 which was issued last March, the employer has to formulate and implement an appropriate OSH program in accordance with the government’s Occupational Safety and Health Standards and other health-related issuances by the DoLE. The rule also mandates employers to organize Safety and Health committees in their workplace, pursuant to Rule 1040 of the OSHS.

“The BPO (business process outsourcing) sector is a leading star of the economy and must now illuminate the path towards better safety and health standards in the workplace,” the daughter of the late labor and foreign affairs secretary Blas F. Ople said.

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