New York 10/04/2010 04:42 PM GMT (WooEB)
The overtime attorneys working with IQOvertime.com are available to review unpaid overtime claims from call center workers and customer service representatives who regularly work more than 40 hours a week and have been denied overtime pay. In general, customer service representatives and call center employees who do not meet one of the federal overtime exemptions, which are typically reserved for executive, professional and administrative employees, are entitled to receive 1.5 times their regular rate of pay for every hour worked in excess of 40 during a single workweek. If you have been denied overtime pay as a call center employee, visit http://www.iqovertime.com/call-center-and-customer-service-representatives-unpaid-overtime--41077.html to find out if you can collect back overtime pay.
Overtime violations can affect workers in any industry, and call center employees are not immune from these illegal wage and hour practices. In fact, APAC Customer Services Inc. agreed to pay $4 million to settle an unpaid overtime claim which alleged that the company failed to pay its customer service representatives proper overtime wages in violation of federal and state laws. Sprint/United Management Co. also faced three class action lawsuits on behalf of call center employees who alleged that the telecommunications company failed to pay wages and overtime in violation of federal labor laws. The collective action lawsuits settled for $8.77 million, which was divided into three separate settlement funds.
Call center employees who have been denied overtime pay may be able to file an unpaid overtime lawsuit to collect up to three years of back pay, as well as an equal amount in liquidated damages and attorneys’ fees. If you have been denied overtime as a customer service representative, visit http://www.iqovertime.com and complete the free case review form. The overtime lawyers working with IQOvertime.com are providing this initial consultation at no cost and remain dedicated to protecting the rights of employees who have been wrongfully denied overtime pay.
About IQ Overtime
IQOvertime.com was established to provide information for workers who have been denied overtime compensation. Comprehensive resources for workers are available on this site, including informational articles, an overtime calculator, answers to frequently asked questions, and an overview of state overtime laws. If you have been denied overtime pay, get the legal help you need today. Visit http://www.iqovertime.com and complete the Free Case Evaluation form to have your claim reviewed at no cost.
Source: http://news.wooeb.com/NewsStory.aspx?id=590745&cat=19
Wednesday, October 6, 2010
Call Center Employees Who Were Denied Overtime Pay May Be Able to Collect Unpaid Overtime Wages
Friday, September 3, 2010
Holland call center hopes to employ hundreds
HOLLAND, Mich. (NEWSCHANNEL 3) – On Thursday, Holland welcomed a call center by a company called NOVO 1.
That company hopes to hire 300 people over the next two years.
Experts recently said that the U.S. would do away with low-cost call center jobs, since it's cheaper to contract that work to overseas companies. However, that's not the case here.
The new set-up in Holland is one that many Americans would expect to see in countries like India and China or in eastern Europe, but instead Holland is home to one of the newest call centers built in America.
It's a story that many in Michigan can relate to, out of work for over two years, Mark Shaffner of Zeeland lost his job and was relying on his wife's income.
“Never suspected anything like this would come about, especially for myself,” said Shaffner.
Now Shaffner is working as a team leader at NOVO 1's call center, a new life and a new job at Holland's newest business.
“Everybody's been depleted from unemployment, just a tough time for everybody,” said Shaffner. “Wonderful to see a company like this come in.”
Shaffner may owe his job to the minor trend of 'onshoring,' or bringing some jobs back to America. Companies like Ford, Caterpillar and GE have brought some manufacturing jobs back and NOVO 1 is doing the same for call service.
“What's left are the complicated calls, and it's not working over there,” said president and CEO of NOVO 1 Mary Murcott. “and the cost, it's cheaper to do it in America rather than overseas.”
Murcott says for years companies sent call center jobs overseas, figuring their costs by the number of calls they took as well as the cost per minute. That resulted in a culture where the goal was to get people off the phone as soon as possible, not to fix the problem.
NOVO 1 has abandoned that approach and will apply a new philosophy at the call center in Holland.
“If people call over and it takes three or four calls to get your problem solved, then the right metric is not cost per call, but cost per resolution,” said Murcott.
In the end, it's all about jobs. The goal at the facility in Holland is to provide service 24 hours a day, seven days a week, putting more people like Shaffner to work.
“Very big load off my wife's shoulders,” said Shaffner, “her not having to support us, me just being able to bring a paycheck in is a wonderful blessing.”
The NOVO 1 call center currently has one client but is getting interest from others, which means more people from the Holland area could soon be working at the enormous facility that has the potential to employ hundreds.
You can find more information about NOVO 1 at their website www.novo1.com.
Source: http://www.wwmt.com
Saturday, July 3, 2010
Launch Your Business Nationwide With A Call Center
(OfficialWire)
NEW YORK, NY
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US Call Center's nationwide call center assists all kinds of businesses by providing all of your communication needs. From message taking to order taking, from faxing messages to paging emergency calls, our nationwide call center is at your service. At US Call Center, we answer your calls and forward your messages to the appropriate parties in your company. Your inbound calls come through our nationwide call center and your messages are efficiently delivered. US Call Center offers the use of a nationwide call center organization that has over 40 years experience in inbound and outbound call center services.
The size of your company, doesn't matter to us at all. We're your at your service. We maintain state of the art equipment and experienced live operators in our nationwide call center who answer all of your calls, even while you sleep! Our nationwide call center answers calls for all types of businesses, from doctors and lawyers, to building managers and funeral homes. If you use a phone to conduct your business we have experienced professional personnel here in our nationwide call center, answering your lines around the clock.
Our nationwide call center faxes or e-mails your messages on any schedule that you choose. We set up your account to transmit your messages in the form of emails, pages, and texts to your office or phone from our nationwide call center. You can retrieve them from anywhere through our nationwide call center. If your business is on the web, we take phone orders for your products all day and night long from our nationwide call center.
If you wish, as your nationwide call center, we answer your phones all day and text your messages to your phone. Whether you are a florist, concert hall, tree surgeon, auto glass repair---we answer your phone lines in our nationwide call center. Whether your business is in your home or in a large office building, as your nationwide call center we can be your virtual office without the burden of hiring additional employees and paying health insurance or overtime. At US Call Center, we pride ourselves in our ability to jump from one industry type to another with the confidence that only 40 years of experience as a nationwide call center provides.
Is your business growing faster than you are? Are you understaffed but can't afford to hire additional help? Are your phones ringing off the hook? Let us take the pressure off and answer your phones for you from our nationwide call center. Just think, while you are out with your clients your phones are answered by our nationwide call center and messages are going straight to your phone. Your clients will be impressed. You will never miss a call. Give US Call Center a ring. As your nationwide call center, we look forward to answering your phone.
Source: http://www.officialwire.com
Wednesday, May 12, 2010
Ethiopian to establish 24/7 Global Call Center
According to a press release Ethiopian sent to WIC, the initial phase of the call center service is planned to go live as of June, 2010 covering North America, Europe and Asia. The project will be completed in three phases through October, 2010 covering the rest of the World.
The call center will compliment the company’s and e-ticketing activities as costumers now have the option to reach Ethiopian via at any time. The services encompass reservations, sales, ticketing, flight information, flight irregularity handling, Sheba Miles enrollment and support programs and other similar queries
IGT will be managing the call center operation across its centers based in Gurgaon (India) and Cairo (Egypt), supporting calls in English, French, German and Arabic, while setting up the infrastructure and process to handle Amharic and local calls in Addis with the same system.
Ethiopian long term objective is to establish a similar call center in Ethiopia. The projected call center is therefore, precursor to the eventual transfer of technology and capacity building at home.
Tewolde Gebremariam, Chief Operating Officer of the Airlines said, “Our objective has always been to explore ways and means to enhance our services so as to provide efficient and convenient traveling experience to our customers. Hence, our latest move to avail real-time information is part of the effort to increase passengers’ convenience.”
The call center will enable customers to get accurate information regarding their flight status. The center will have the capacity to reach customers at a short notice and avail information using multi-media channels such as email, SMS, or even calls at preferential outbound rates at all times.
“This partnership with Ethiopian Airline integrates our technology, processes and best practices to provide high quality customer satisfaction to the airline industry,” said Vipul Doshi, Chief Executive Officer, InterGlobe Technologies. “We are delighted to support Ethiopian Airlines to enhance their passenger experience.”
Source: http://www.waltainfo.com/i
Monday, May 3, 2010
Call center adds 500 Omaha jobs
The new positions come as the result of increased demands from several clients, including leading communications, medical and sports entertainment providers, West officials said. West's Monday announcement said the jobs will be added at its facility at 9910 Maple St.
The Omaha-based communications giant said the positions would pay $9 an hour plus benefits, including paid training and a 401(k) plan.
The company had announced earlier this year that it would be laying off about 300 workers. Now with the new business, some of those layoffs will be avoided, and workers who left the company in good standing will be offered the chance to return to one of the new jobs, said company spokesman David Pleiss.
“Certainly for us, we're thrilled to have this additional business and to be able to bring it to Omaha,'' Pleiss said.
David Brown, chief executive of the Greater Omaha Chamber of Commerce, said the new jobs were good news for the city.
“It's always another good sign that our economy is doing well when an employer like West adds 500 jobs. We're happy they're doing it here.''
The new jobs will bring the number West employs in Omaha to more than 3,000, Pleiss said.
West will be offering the jobs on both a temporary and permanent basis in an effort to make positions available to college students and others looking just for summer jobs, said Geoff Heller, the company's director of human resources.
Most of the positions focus on taking incoming calls from customers inquiring about existing accounts. The company also is seeking to fill some English/Spanish and English/French bilingual positions.
Candidates will need to have communication and computer skills and be required to pass a background check and drug screen, the company said.
Source: http://www.omaha.com
Wednesday, March 31, 2010
Save 60% on Outsource Inbound Call Center Project
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Tuesday, March 2, 2010
Telemarketing company SMART launches new home-worker virtual call centre service
Deploying 'LiveOps On-Demand Contact Center Platform' supports the company's strategy of being able to offer customers more flexible resourcing solutions against their brief. It complements SMART's existing physical contact centres services offering highly availability and reliability.
Tapping into a Bigger Agent Workforce Pool Delivers Higher Quality Customer Experience As the market for contact centre activity is changing, so too is the requirements of customers. They are becoming more specific and discerning in their needs and are interested in highly skilled agents with a very specific skill set – whether it be a skill set required by an agent to set up high-level sales opportunities for a blue-chip company as or a linguist with insight into a particular niche sector. With ‘LiveOps On-Demand Contact Center Platform’ SMART is not constrained by its physical location and is able to recruit and resource from any location ensuring it can offer not only the best service to customers but also extend the types of business it is able to take on.
Commenting on the use of the 'LiveOps On-Demand Contact Center Platform', Simon Carter chairman and CEO at SMART said: "We are committed to being able to offer our customers more choice in the ways we are able to service their business as well as employees more choice in the way they work. By having an additional approach to physical contact centres we are able to look at working with different types of customers who may be looking for a more focused project or something that doesn't conform to the usual working hours. The ability to offer this kind of flexibility and blended service between fixed and virtual call agents is a great opportunity for us – we're seeing customers wanting to enhance their telemarketing and lead generation strategies so the move to being able to offer both a fixed and virtual model is an important one." Carter added: 'We investigated the various options for introducing a virtual model and the technology from LiveOps stood out as the choice for us. It's proven in the U.S. with a wide range of companies and is clearly a robust solution that will support our ability to deliver the highest quality of service to our customers, regardless of the agents' location."
Source: http://www.tmcnet.com/
Tuesday, February 9, 2010
Call centre staff offer waiver to tackle tough nuts
Although the option of making a waiver is primarily done with the objective of retaining a customer, call center executives are misusing it by quickly offering the waiver to get rid of difficult customers.
Tracmail chief operating officer (COO) N Nilakantan says, “The customer service representatives (CSRs) are authorised to make waivers up to a certain amount. Beyond that, it has to be verified by the team leader and manager. In any case, all the actions of the CSR can be tracked.”
However, CSRs are smiling for obvious reasons. A senior call center executive with a leading BPO, Syed Sabir Ali says, “Most of the time, we use this authority just to disconnect the line with customers who are being difficult. It also saves time for us. By hanging up quickly on them, we can attend to other calls.”
Epicenter Technologies COO Navanit Narayan explains, “For one of our clients, the max waiver an executive can make is $200 per account (customer). Generally, waivers are given at the latter stages of collection depending on the customer and on the situation. It is generally used in certain cases to retain customers.
source: http://www.financialexpress.com
Tuesday, January 19, 2010
Choosing the 'Best One' for your Call Center Needs
Why India?
The 12 hour of time hiatus, technical savvy and English proficient generation, swift government practices, more effective and better human resources, state- of- the- art infrastructure and operational efficacy make it a favorite outsourcing spot.
Why Outsource?
Outsourcing helps the management in cost cutting. The top management can focus their concentration on other different spheres of their organization like more competitive advantage, business development and core processes. Moreover, it’s beneficial and cost- effective method which assures high quality output to the clientele
What to Outsource?
Companies are outsourcing sales, marketing, telemarketing, customer services and technical support services. You can choose from a wide range of inbound and outbound services available across various business portals. Be it phone answering services, technical information or market research about a product, mystery shopping, helpdesk support, Telemarketing Services, emergency or direct response or claims processing.
Who is outsourcing?
U.S, Australia and U.K based almost every corporate giant and fortune 500 companies.
It’s difficult to choose a right BPO when the business of outsourcing has been flourished unprecedentedly. It’s better to avail services of one stop shop which provides end to end solutions for all your call center needs by offering a wide array of inbound and outbound services such as customer care services, telemarketing, technical helpdesk support, back office, email and chat solutions, research activities, voice broadcast and software development.
Source: http://www.callcentersindia.com/
Friday, January 8, 2010
Call Center Industry In The Philippines
The call center industry is an up-and-coming industry in the Philippines. Business Process Outsourcing (BPO) is regarded as one of the fastest growing industries in the world.
The Philippines is also considered as location of choice due to its less expensive operational and labor costs. In 2007, The Philippines remain as a top BPO destination for the estimated $150-billion business process outsourcing industry.
At Live Help Philippines’s Dedicated Call Center, you can hire virtual assistant from our very talented pool of call center experts, or even the entire customer support team having expertise in your desired skill set. In addition, Our In-house expert’s team is equipped with communication equipments to get in touch with our Clients via Instant Messenger (Skype, MSN, Google Talk, Yahoo, etc), on-line web conferencing, e-mail, telephone, and many more.
Article Source: http://www.officialwire.com/
Friday, January 1, 2010
Call Center Efficiency through Improved Customer Categorization
There’s the “Pokey Peruser,” the person who dials into the call center all the time, but never buys anything. This customer poses a serious challenge for the call center because they tend to eat up gobs of agent time with trivial, sometimes even downright silly, questions -- or sometimes just to “chat” with someone -- yet there’s no way to determine whether they will eventually, one day, start buying and turn out to be a worthwhile customer.
Then there’s the “Sporadic Spender.” Like the “Pokey Peruser,” the “Sporadic Spender” also tends to dial in with a lot of questions – yet they only buy something once in a blue moon – raising the question, how much costly live service should be devoted to this customer?
Then there’s the “Surging Shopper.” This is the customer that buys occasionally, yet based on their demographic could potentially become a very good regular or “premium” customer. You want to provide this customer with prompt and knowledgeable service, because they could one day be one of your best customers.
Then there’s the “Champion Customer.” This is the loyal and satisfied customer who always comes back for more. Thus they deserve the highest quality customer service you can provide, so as to ensure they remain loyal.
read more......
Monday, December 28, 2009
Customer call centers among few job bright spots
Some have come, gone or changed, but the need for the service that they provide does not disappear when the economy contracts.
Staffing services firm Manpower Inc. about two years ago conducted research that identified Boise as a hotbed for call centers, said Wendie Gregory, branch manager in Boise.
Factors included a comparatively low cost of living that suits many centers’ pay ranges and a talent pool that gained experience working in one of the city’s many established call centers. When one call center closes – Dell, for example, this year announced plans to close a center in Twin Falls – another often opens, she said.
“It seems like call centers are where the need is greater right now,” Gregory said. About 60 percent of Manpower’s job placements lately are in customer service call centers compared to a traditional mix of 60 percent industrial, 30 percent clerical and 10 percent call center positions, she said.
Many companies are going to business models in which customer service call centers play a larger role, she said. The companies may use them to replace walk-in service areas where customers paid bills and asked service-related questions, she said. Call center employees may place or field calls, take orders or execute technical tasks in a help-desk setting depending on the business that the company is in and how it sets up its service centers.
read more.......
Sunday, December 27, 2009
Call Center Tender - USA Inbound Telephone Answering Service
Looking to work on Call Center Tender? Find here new projects everyday.
ITMatchOnline.com is the easiest way to find right partners across the world.
Tender Details:
Type : Tender
Id : 61409138
Category : Call Center
Title : USA Inbound Telephone Answering Service
Estimated Budget : Looking for proposals
We are USA based organization looking for qualified and experienced service provider (From USA Only) for our requirement of Telephone Answering Service. Contract will be for 3 Years.
[A] Scope of Service:
(1) Service provider needs to manage US based Toll-Free telephone line for Telephone answering requirement.
(2) Service provider may needs to provide and maintain toll-free customer service telephone system 24X7. After business hours call should be answered advising hours of operation and allowing our clients to leave a message.
(3) Calls will be related to general inquiry related to our service and we will provide training materials for that.
[B] Work Performance: Performance of the work will be Offsite; Service provider can perform worn on their own premises.
[C] Eligibility: Onshore (USA Only), we are looking for service provider, who are either from USA or having their registered branch office or point of contact in USA.
We are looking for best proposals and payment terms are negotiable. Interested service providers are requested to submit proposals on or before January 19, 2010 via post, courier or hand delivery only. There will be non-mandatory conference on January 11, 2010. This tender is onshore and offsite. Provider may have to visit our location for meetings and briefings.
Country : United States
Call Center Project - UK Telecom Sales Campaign
Looking to work on Call Center Project? Find here new projects everyday.
ITMatchOnline.com is the easiest way to find right partners across the world.
Tender Details:
Type : Project
Id : 22019350
Category : Call Center
Title : UK Telecom Sales Campaign
Estimated Budget : Upto 30 GBP per Sale
We are India based company looking for call center with minimum 10 seats to dial for UK Telecom Sales Campaign. Call center needs to dial in UK during normal business hours and needs to sale Landline connection to UK residents. Calling data will be provided.
Our approximate payout is up to 30 GBP per lead and will be paid twice in a month via Bank transfer. Interested call centers are requested to contact us as soon as possible with their profile.
Country : IndiaSaturday, December 26, 2009
Call center Transcom Asia denies Bacolod layoffs
“Nobody has been [discharged]. We need to go through a process until we identify justification and until such time, I don’t want to speculate," Philippine country manager Siva Subramaniam said in an e-mail.
On Tuesday, a text message from a call center agent circulated, claiming that six were being terminated for failing to reach certain targets.
As of press time, however, none of the complainants have publicly come out despite earlier reports that two of them were planning to file a case against the outsourcing company.
Subramaniam said he could not reveal exactly how many people would exit by the end of the year, if ever it happens, adding “this is a private matter between Transcom and the employees."
“All I can say is that we have no massive layoffs and this whole affair has been blown out of proportion by the media," he added.
Transcom Asia, one of the four major call centers operating in the city, opened on Aug. 1 in a 1,000-seat facility at Lopue’s South Square.
read more.....
Friday, November 27, 2009
A Better Answer Recognized for Call Center Excellence
ATSI (Association of TeleServices International) is the industry trade association for companies that provide call center and telecommunication services. This association selects award winners after six months of intensive testing, which includes an impartial panel of judges who score call centers based on their response time, courtesy, accuracy and overall quality of services.
"We're obviously thrilled to win this award," says Dee Hawkins of A Better Answer, in a statement. "And the fact that all three of our regional centers were recognized is really wonderful. It means a lot for us to receive this award from an organization as prestigious and as widely recognized at ATSI, so we will certainly treasure this and make it a goal to win it again next year."
Extensive internal and organizational improvements have been made by A Better Answer as the company aims to expand its operation to meet increasing demand for its services. As more and more businesses are seeking to cut costs by outsourcing their call centers, A Better Answer has proven to be an attractive option.
read more.....
Sunday, November 15, 2009
Customer Support - Telephonic Technical Support
Customer support is limited to telephonic problem solving activity. It does not provide support regarding training, customization, and other support services.
Almost all Companies have a customer support cell which is managed by an efficient BPO Company India. These Companies are allocated the job of solving customer problems related to their product or services. These problems are solved through telephones, Emails or a servicing website. Almost all organization have internal technical support unit that solves computer-related queries through a set of probable problems and their solutions.
Most Companies want minimal investment in activities related to technical support. This is because it is an essential but extra activity and thus extra investment on the part of Companies. This is the reason that many off-shore Companies are allocating this job to customer support units India. They are well-equipped with technology and efficient staff to maintain productivity and quality of work.
Thursday, November 5, 2009
American Airlines call center comes to India
to India, from Australia.
The airline has appointed Bird Information Systems (BIS), a technology provider of automated aviation and travel-related software solutions, to provide call centre services for travel-related queries of its customers not only in India, but the entire Asia-Pacific region.
This agreement follows an earlier City Ticket Office (CTO) agreement, which American Airlines had signed with the Bird Group last year. American Airlines currently operates a daily Delhi-Chicago non-stop service with connections to more than 125 cities in the United States from Chicago.
As part of the long-term agreement signed between the two companies, Bird will provide American Airlines call centre services round the clock to handle all customer requests relating to travel bookings, reservation, fares, ticketing (including e-tickets) and other general information related to the airline. While the outsourced City Ticket Office operations run in four major cities namely Delhi, Mumbai, Chennai and Bangalore, the outsourced call center operations from its office in Connaught Place, Delhi.
“At American Airlines, our entire focus is on providing a seamless and unique flying experience to our customers. India is a strategic market for us and we are pleased with the excellent response received for our Delhi-Chicago nonstop service. Carrying forward our relationship with India, we are pleased to announce our Asia-Pacific call center operations being shifted to India, in partnership with the Bird Group. Bird is a leader in travel technology and services industry and this partnership will ensure that qualified and experienced people in the airline industry will serve our customers’ needs,” said American Airlines regional manager Nisha Maharaj.
read more...
Friday, October 30, 2009
American Airlines call center comes to India
The airline has appointed Bird Information Systems (BIS), a technology provider of automated aviation and travel-related software solutions, to provide call centre services for travel-related queries of its customers not only in India, but the entire Asia-Pacific region.
This agreement follows an earlier City Ticket Office (CTO) agreement, which American Airlines had signed with the Bird Group last year. American Airlines currently operates a daily Delhi-Chicago non-stop service with connections to more than 125 cities in the United States from Chicago.
As part of the long-term agreement signed between the two companies, Bird will provide American Airlines call centre services round the clock to handle all customer requests relating to travel bookings, reservation, fares, ticketing (including e-tickets) and other general information related to the airline. While the outsourced City Ticket Office operations run in four major cities namely Delhi, Mumbai, Chennai and Bangalore, the outsourced call center operations from its office in Connaught Place, Delhi.
“At American Airlines, our entire focus is on providing a seamless and unique flying experience to our customers. India is a strategic market for us and we are pleased with the excellent response received for our Delhi-Chicago nonstop service. Carrying forward our relationship with India, we are pleased to announce our Asia-Pacific call center operations being shifted to India, in partnership with the Bird Group. Bird is a leader in travel technology and services industry and this partnership will ensure that qualified and experienced people in the airline industry will serve our customers’ needs,” said American Airlines regional manager Nisha Maharaj.
read more....
Saturday, October 24, 2009
Call Center Tender -UK - Survey Services - Budget 63000 GBP
ITMatchOnline.com is the easiest way to find right partners across the world.
Tender Details:
Type : Tender
Id : 14482106
Category : Call Center
Title : UK - Survey Services - Budget 63000 GBP
Estimated Budget : 63000 GBP
We are UK based organization require qualified and experienced service provider for provision of consultancy services to (i) Undertake surveys (primarily resident’s and employee surveys); (ii) Manage the Citizens’ Panel and associated programme. This contract is for an initial period of 4 years with the option of a one year extension. Our total estimated budget is 63000 GBP per annum.
Scope of service:
1) Survey methodologies to be used can be focus groups or through focused telephone surveys.
2) Residents’ survey will help the Council to understand how the public perceives it and whether performance meets expectations. The Employee survey will allow the Council to understand how employees perceive us both as employer and provider of services and determine why some employees are more satisfied than others.
3) In relation to the Residents’ surveys and the Employee surveys the successful Bidder shall provide:
• A full report following each survey. This must be made available in an electronic format as required by the Council.
• All data gathered in relation to the surveys and other work, which shall be sent electronically in a format compatible with the analysis software used by the Council;
• All data recorded in a way that can be subsequently re-analyzed by the Council.
4) Contract is expected to commence on 1st April 2010.
5) Our estimated budget is 63000 GBP per annum.
This is Onshore and Offsite tender. Interested service providers are requested to submit their proposals no later than 7th December, 2009 up to 10:30 Hrs by email, courier, post or hand delivery.
