Call Center Industry In The Philippines

Business Process Outsourcing started in the Philippines as plain providers of email response and managing services, these have industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, and online business to customer support, online business to business support.

The call center industry is an up-and-coming industry in the Philippines. Business Process Outsourcing (BPO) is regarded as one of the fastest growing industries in the world.

The Philippines is also considered as location of choice due to its less expensive operational and labor costs. In 2007, The Philippines remain as a top BPO destination for the estimated $150-billion business process outsourcing industry.

At Live Help Philippines’s Dedicated Call Center, you can hire virtual assistant from our very talented pool of call center experts, or even the entire customer support team having expertise in your desired skill set. In addition, Our In-house expert’s team is equipped with communication equipments to get in touch with our Clients via Instant Messenger (Skype, MSN, Google Talk, Yahoo, etc), on-line web conferencing, e-mail, telephone, and many more.

Article Source: http://www.officialwire.com/

US outsourcing firm forms RP unit; call center to serve Canada

AMERICAN OUTSOURCING firm Fusion BPO Services, Inc. has set up a local unit to oversee a planned 250-seat call center that will provide outbound and inbound services to customers in Canada.

The new firm, Fusion BPO Services Phils., Inc. has P10 million in authorized capital, P8.99 million of which were paid for by its American parent. Incorporators include Pankaj Dhanuka, Rajani Saraogi, Ritesh Charaborty and Gaurav Vimal, who hold one share each.

The Securities and Exchange Commission approved the firm’s incorporation on Tuesday.

In a telephone interview yesterday, Mr. Vimal, senior manager of Fusion BPO Philippines, said the company is still looking for a location for its office, but would most likely put up operations in Ortigas, Pasig.

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