Holland call center hopes to employ hundreds

HOLLAND, Mich. (NEWSCHANNEL 3) – On Thursday, Holland welcomed a call center by a company called NOVO 1.

That company hopes to hire 300 people over the next two years.

Experts recently said that the U.S. would do away with low-cost call center jobs, since it's cheaper to contract that work to overseas companies. However, that's not the case here.

The new set-up in Holland is one that many Americans would expect to see in countries like India and China or in eastern Europe, but instead Holland is home to one of the newest call centers built in America.

It's a story that many in Michigan can relate to, out of work for over two years, Mark Shaffner of Zeeland lost his job and was relying on his wife's income.

“Never suspected anything like this would come about, especially for myself,” said Shaffner.

Now Shaffner is working as a team leader at NOVO 1's call center, a new life and a new job at Holland's newest business.

“Everybody's been depleted from unemployment, just a tough time for everybody,” said Shaffner. “Wonderful to see a company like this come in.”

Shaffner may owe his job to the minor trend of 'onshoring,' or bringing some jobs back to America. Companies like Ford, Caterpillar and GE have brought some manufacturing jobs back and NOVO 1 is doing the same for call service.

“What's left are the complicated calls, and it's not working over there,” said president and CEO of NOVO 1 Mary Murcott. “and the cost, it's cheaper to do it in America rather than overseas.”

Murcott says for years companies sent call center jobs overseas, figuring their costs by the number of calls they took as well as the cost per minute. That resulted in a culture where the goal was to get people off the phone as soon as possible, not to fix the problem.

NOVO 1 has abandoned that approach and will apply a new philosophy at the call center in Holland.

“If people call over and it takes three or four calls to get your problem solved, then the right metric is not cost per call, but cost per resolution,” said Murcott.

In the end, it's all about jobs. The goal at the facility in Holland is to provide service 24 hours a day, seven days a week, putting more people like Shaffner to work.

“Very big load off my wife's shoulders,” said Shaffner, “her not having to support us, me just being able to bring a paycheck in is a wonderful blessing.”

The NOVO 1 call center currently has one client but is getting interest from others, which means more people from the Holland area could soon be working at the enormous facility that has the potential to employ hundreds.

You can find more information about NOVO 1 at their website www.novo1.com.
Source: http://www.wwmt.com

Call Center Project - UK Debt Consolidation

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Tender Details:

Type : Project

Id : 54184096

Category : Call Center

Title : UK Debt Consolidation

Estimated Budget : Upto 25 USD per Sale

Description :

We are India based company looking for qualified centers for UK Debt Consolidation: Appointment setting campaign. We want the center to dial in UK normal business hours and convince UK residents who have outstanding debts. The selected center needs to set an appointment. Our estimated budget is upto 25 USD per verified appointment, and will be paid via PayPal on weekly basis. Interested centers are requested to contact us as soon as possible with their profiles.

Country : India

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Call Center Project - Domestic Sales Requirement

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Tender Details:

Type : Project

Id : 52513342

Category : Call Center

Title : Domestic Sales Requirement

Estimated Budget : Looking for Best Proposals

Description :

We are India based company looking for qualified experts for our Call center sales requirement. We are looking for centers from India only to dial in Indian business hours and call residents of Bangalore and convince them to buy movie rental membership plans. We have different types of plan and we will be paying per agent. We are looking for best proposals. Interested centers are requested to contact us as soon as possible with their profiles.

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Call Center Project - Personal Assistant required

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Tender Details:

Type : Project

Id : 13280324

Category : Call Center

Title : Personal Assistant required

Estimated Budget : Upto 14.95

Total Requirement : Ongoing

Description :

We are a UK based company looking for qualified experts for our personal assistant requirement. The selected expert needs to do carry out the following functions. Running personal errands, supervisions and monitoring, scheduling programmes’, flights and keeping us up to date with them, Making regular contacts and drop-offs on my behalf. Our estimated budget is upto 300 Euro per week and will be paid via Credit Card or Bank transfer. Interested service providers are requested to contact us as soon as possible with their profiles.

Country : United Kingdom

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Because there are some many providers offering call center outsourcing services they claim are “the best” it can be difficult to narrow down the service that truly meet a company’s needs.

A recent Forrester (News - Alert) report by analyst Elizabeth Herrell, with Simon Yates and Lauren E. Nelson, “Twelve Criteria for Contact Center Outsourcers,” reveals 12 key requirements and considerations to help guide decision makers.

Aside from considering costs, the organizational structure of a provider and identifying the technology in use, it is also essential to examine the outsourcer’s customer support offerings and their internal processes.

A closer look at these elements will help decide if the provider can effectively manage its operations and deliver quality service for customers with every interaction.

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Call Center Project -UK Survey & Lead Generation (Daily payout)

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Tender Details:

Type : Project

Id : 71703028

Category : Call Center

Title : UK Survey & Lead Generation (Daily payout)

Estimated Budget : upto 30 GBP

Total Requirement : Ongoing

Description :

We are UK based Company looking for call center with minimum 5 seat for our requirement of Lead generation of Pension review for UK resident. Call center need to call in UK during Normal business hours and need to Generate the lead for UK resident those are private pensioners for the Free review of the pension to increase the pension. Call center need to manage their own calling data. Our approximate payout upto 30 GBP per Lead and will be paid on daily basis via Paypal. Interested call centers are requested to contact us as soon as possible with their profile.

Country : United Kingdom

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Examining the providers use of technology closely during the decision making process can uncover if the provider is employing the kinds of technologies and applications that are critical to deliver optimal customer experiences every time.

A recent Forrester report by analyst Elizabeth Herrell (News - Alert) with Simon Yates and Lauren E. Nelson, “Twelve Criteria For Contact Center Outsourcers,” highlights this need and other major considerations when choosing a vendor.

Because call center outsourcing providers are extending their agents to represent the company, it is important to understand how the support these agents are receiving and their ability to deliver quality services.

According to the white paper, it is important to look for a number of applications that should be use to ensure top notch services. These applications range from those that support agent productivity, to improving workforce scheduling, computer telephony integration (CTI (News - Alert)) and other quality monitoring tools.

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Call Center Project- Outbound Sales Campaign for SEO Packages

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Tender Details:

Type : Project

Id : 19306853

Category : Call Center

Title : Outbound Sales Campaign for SEO Packages

Estimated Budget : upto 400 USD per sale

Description :

We are USA based Search Engine Optimization (SEO) Company, looking for a well established call center (minimum 5 seats) to make calls with-in USA in normal business hours, to sell our most economic SEO service packages. Center need to manage their own calling data. Our approximate payout is upto 400 USD per sale (depends upon performance) and will be paid via PayPal/Wire transfer as soon as the sale get approved. Interested call centers are requested to contact us as soon as possible with their profile.

Country : United States

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Call Center Project - Webdesign & SEO Package Sales Process

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Tender Details:

Type : Project

Id : 18153514

Category : Call Center

Title : Webdesign & SEO Package Sales Process

Estimated Budget : Upto 270 USD per sale

Description :

We are India based company providing software solutions globally looking for call center with minimum 5 seats to make calls in USA and UK in normal business hrs, to sale our web design & SEO services packages. Call center need to manage their own calling data. Our approximate payout is upto 270 USD per sale and will be paid via PayPal on weekly basis. Interested call centers are requested to contact us as soon as possible with their profile.

Country : India

Status: Closed

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Call Center Project -Sales Campaign for Magazine

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Tender Details:

Type : Project

Id : 51143658

Category : Call Center

Title : Sales Campaign for Magazine

Estimated Budget : Upto 80 GBP per verified Sale

Description :

We are a UK based company looking for qualified centers for our B2B magazine space sales campaign. The selected centers need to dial in UK normal business hours and convince companies to advertise in our magazine. Our estimated budget is upto 80 GBP per verified sale and will be paid via PayPal on monthly basis Interested centers are requested to contact us as soon as possible with their profiles.

Country : United Kingdom

Status: Closed

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Tender Details:

Type : Project

Id : 19883896

Category : Call Center

Title : Canadian Survey Campaign

Estimated Budget : 4 CAD per Survey

Description :

We are India based company providing BPO solution to Global and Domestic clients and looking for call center with minimum of 10 seats for our Canadian real estate survey campaign. Center need to call in Canada during normal business hours and need to speak with Canadian consumers and take their opinions and interests on Real Estate. Center need to manage their own calling data and training will be provided by us for more detail please see the attachment. Our approximate pay out is 4 CAD per survey. We will make first payment on 15th day and then will be paid weekly via PayPal. Interested call centers are requested to contact us as soon as possible with their profile.

Country : India

Status : Closed

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Call Center Project - Lead Generation for B2B Sales Process

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Tender Details:

Type : Project

Id : 19017590

Category : Call Center

Title : Lead Generation for B2B Sales Process

Estimated Budget : 25 USD Per Sale or 15 USD per Call Transfer

Description :

We are an India based company looking for qualified call centers with minimum 5 seats for our Web Hosting Sales Process; we are looking for centers to dial in UK, USA, Canada, and Australia. The center needs to make calls to different companies and need to convince them for new website development, and then transfer those live calls to us or can complete full order process by themselves. We are ready to pay 25 USD per sale or 15 USD per transfer (if it is converted into sale) and will be paid via Bank Transfer on biweekly basis. Interested centers are requested to mail their profiles as soon as possible.

Country : India

Status: Closed

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Call Center Project - Canadian Telecom Sales Process

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Tender Details:

Type : Project

Id : 96005160

Category : Call Center

Title : Canadian Telecom Sales Process

Estimated Budget : up to 40 CAD per Sale

Description :

We are India Based company providing BPO services to Global and Domestic clients and looking for Call center with minimum 10 seats for our Outbound sales of Canadian telecom process .We will provide lead to center to dial and center need to dial in Canada during Normal business hours and need to sale products like Internet, Television, Landline , Mobile . Our approximate payout is upto 40 CAD and will be paid twice in a month via PayPal. Interested centers are requested to contact us as soon as possible with their profile.

Country : India

Status: Closed

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Call Center Project - Credit Repair Lead Generation Process

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Tender Details:

Type : Project

Id : 20230139

Category : Call Center

Title : Credit Repair Lead Generation Process

Estimated Budget : 10 USD per Closed lead

Description :

We are a USA based company looking for qualified centers for our Credit repair sales campaign. We want selected center to make calls in normal business hours in US and convince residents for our Credit repair services. Center have to use their own database for lead generation process. Center will get 10 USD per closed lead. Payment will be made on weekly basis via PayPal. Interested Call Center service providers are requested to contact us as soon as possible wit their profile.

Country : United States

Status : Closed

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Call Center Project - Commission Based Sales Process

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Tender Details:

Type : Project

Id : 67821676

Category : Call Center

Title : Commission Based Sales Process

Estimated Budget : 10% Commission per sale

Description :

URGENT: We are USA based company dealing in Bill Board Advertising services, looking for call center partner for our Telemarketing sales process. We need centers with minimum 5 seats to call in USA for selling Bill Board Location for advertising. We are ready to provide calling data, training, and required software. Center need to make at least 1 sale per day per agent and if they can perform well then we will look forward to increase the number of seats. Our estimated budget is 10% commission on each sale, will be paid via PayPal on biweekly basis. Interested centers are requested to contact with their profile as soon as possible

Country : United States

Status : Closed

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Call Center Project - Commission Based Sales Process

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Tender Details:

Type : Project

Id : 20682628

Category : Call Center

Title : Commission Based Sales Process

Estimated Budget : 10% Commission per sale

Description :

URGENT: We are USA based company dealing in Bill Board Advertising services, looking for call center partner for our Telemarketing sales process. We need centers with minimum 5 seats to call in USA for selling Bill Board Location for advertising. We are ready to provide calling data, training, and required software. Center need to make at least 1 sale per day per agent and if they can perform well then we will look forward to increase the number of seats. Our estimated budget is 10% commission on each sale, will be paid via PayPal on biweekly basis. Interested centers are requested to contact with their profile as soon as possible

Country : United States

Status: Closed

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Tender Details:

Type : Project

Id : 18282579

Category : Call Center

Title : Customer Support Executive in German

Estimated Budget : upto 600 USD per month

Description :

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Country : Hong Kong

Status: Closed

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Call Center Project - Australian Mortgage Appointment Setting Campaign

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Tender Details:

Type : Project

Id : 20619795

Category : Call Center

Title : Australian Mortgage Appointment Setting Campaign

Estimated Budget : 50 AUD per Appointment

Description :

We are Australia based company providing mortgages in the Australia and dealing with real estate and looking for Call center with minimum of 5 seats to dial for our Australian Mortgage appointment setting campaign .Call center need to dial in Australia during normal business hours and need to set a appointment for mortgage deal .We will provide the lead and other detail of programs .Our approximate payout is 50 AUD per appointment and will be paid via PayPal on weekly basis . Interested service providers are requested to contact us as soon as possible with their profile.

Country : Australia

Status: Closed

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Call Center Project - Outbound Sales Campaign Process

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Tender Details:

Type : Project

Id : 19100499

Category : Call Center

Title : Outbound Sales Campaign Process

Estimated Budget : 30 USD Per Sale

Description :

We are India based company looking for call centers with minimum of 10 seats for our outbound sales campaign. Centers need to sell a trail pack for just 2.95 USD to the customers in normal business hours in USA. Centers need to manage their own calling data. Our estimated payout is 30 USD per sale of a trail pack and will be paid biweekly via PayPal or bank transfer. Interested service providers are requested to contact us as soon as possible with their profile.

Country : United State

Status: Closed

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Call Center Project - Credit Card Debt Lead Generation Process

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Tender Details:

Type : Project

Id : 15510563

Category : Call Center

Title : Credit Card Debt Lead Generation Process

Estimated Budget : 30 - 40 USD per Lead

Description :

We are USA based company looking for call center for our lead generation campaign. We need centers with minimum 10 seats to dial in USA in normal business hrs and generate leads for and do live transfers. We need leads of customers who got credit card debts of over 10000 USD and will be able to afford 1.5 % of balance on monthly basis. Our Payout will be 30 -40 USD per lead will be paid on weekly basis via wire transfer. Interested call centers are requested to contact with their profile as soon as possible.

Country : United States

Status: Closed

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