Call Center Tender - Customer Survey Process

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Projects Details:

Type : Tender

Id : 14106197

Category : Call Center

Title : Customer Survey Process

Estimated Budget : 220000GBP to 280000GBP

Total Requirement : Contract for 36 Months

Description :

We are United Kingdom based organization. We are looking for a capable service provider for our requirement of customer survey services. The estimated budget of this service is 220000GBP to 280000GBP for the 36 months. The provider will undertake four pieces of survey work, on a rolling basis for a three year period. Call volume and questionnaire will be provided to successful providers.

Scope of services:

1. A telephone survey of applicants
2. A telephone survey of recipients
3. Large-scale web-based surveys
4. Large-scale anonymous telephone surveys
5. Large-scale postal surveys
6. The provider must have the capacity to undertake interviews using the either Textphone or Typetalk facilities.
7. All the data will be provided like scripts, questions and calling data.
   

Payment will be on four installments. First on contract signing, then next three at the end of each financial year, subject to delivery of services. Interested service providers are requested to send their expression of interest on or before 12th January, 2009 by 12:00 noon via e-mail only. This tender is global and offsite. For more details have a look on attachment.

Country : United Kingdom

Status : Closed

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Call Center Tender - Contact Center Services (In-bound with E-mail Support)

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Projects Details:

Type : Tender

Id : 17711722

Category : Call Center

Title : Contact Center Services (In-bound with E-mail Support)

Estimated Budget : Request for Proposal

Total Requirement : Contract for 1 Years

Description :

We are Australia based organization. We require the services of a Service Provider who is suitably experienced and skilled in the setting up and managing of a Contact/Call Centre. This Contact/Call Centre would be set up and managed on behalf of us, and will be our initial contact point for general public enquiries, including through email and 1800 and 1300 telephone numbers. The contract will be for 1 Year with the option of extension of 2 Years. Services will be operated in normal business hours. Call volume and seats will be decided later on.

Scope of services:

1. Receive general e-mails sent to our general e-mail address and either respond to them directly according to standard words, or re-direct them to the relevant areas within our department.
2. Receive phone calls from our 1800 and 1300 numbers according to agreed scripts, or forward callers’ details to the relevant section of our department.
3. Place orders with our publication warehousing and distribution provider based on e-mail and telephone requests received.
4. Provide data capture and database management for all inquiries and publication requests.
   

Payment terms are negotiable. We are looking to have total fixed cost or hourly base rate for this service. Interested providers are requested to send their proposal on or before 4pm Monday, 22 December 2008 via our website (Electronically), post, courier or hand delivered only. This tender is global and offsite. For more details have a look on attachment.

Country : Australia

Status : Closed

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Call Center Tender - Student Services Call Center for University (Inbound & Outbound)

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Projects Details:

Type : Tender

Id : 16020317

Category : Call Center

Title : Student Services Call Center for University (Inbound & Outbound)

Estimated Budget : Request for Proposal

Total Requirement : Contract for 2 Years

Description :

We are USA based well known university. We are looking for experienced and qualified service providers for our requirement of Call Center Services (Inbound and Outbound Calls). The contract will be for 2 Years with 1 Year extension option. Seats and call volume will be decided later on.

Scope of services:

1. Center will receive calls regarding Financial Aid, Admissions, Recruitment, Registrar, and Treasury Services/Student Accounts.
2. We will provide toll free (1-800) number.
3. Normal hours of operation are 8:00 am - 5:00 pm. After hours coverage would be necessary during peak periods. The Call Center may be required to open on Saturdays and Sundays, as well as, have extended hours from 7:00 am - 10:00 pm during the months of August - September and January – February.
4. The center will provide outbound facility as needed.
5. Provider must have the ability to setup the call center within two (2) months after formal notification of award.
   

Payment will be on monthly basis. Interested providers are requested to send their proposal on or before December 16, 2008 via post, courier or hand delivered only. Provider must be licensed to do business in Texas. This tender is global and offsite. For more details have a look on attachment.

Country : United States

Status : Closed

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Call Center Tender - Public Opinion and Client Satisfaction Survey Processes

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Projects Details:

Type : Tender

Id : 17691106

Category : Call Center

Title : Public Opinion and Client Satisfaction Survey Processes

Estimated Budget : Request for Proposal

Total Requirement : Contract for 2 Years

Description :

We are Canada based organization. We require public opinion and client satisfaction surveys to be conducted annually. The scope of requirements includes conducting telephone and, potentially, World Wide Web (Web) based surveys, compiling the data, analysing and reporting the results, and providing related advice to us as required. The primary objective is to enter into a two-year contract with a qualified, knowledgeable and experienced provider to efficiently and effectively provide the Services specified below. Last year, approximately 4,000 people were surveyed; the survey instrument was approximately 40 questions in length; however, we are increasing the survey length to approximately 60 questions for the 2009 survey. Each survey should take approximately 10 to 20 minutes to complete.

Scope of services :

1. Review current telephone survey questionnaires and provide professional expertise and resources required to adapt each questionnaire.
2. Design and development of a Web based survey.
3. Conduct and administration of 4 surveys per year.
4. Conduct telephone and web based surveys.
5. Compile, clean, validate and summarize data.
6. Provide draft and final written analysis reports.
   

Payment terms are set in the tender document and will be on monthly basis. Interested providers are requested to send their proposal with all the necessary details on or before November 21, 2008 via post or courier only. This tender is global and offsite. It is expected that onsite collaboration will be required to develop the web based questionnaire. Providers are requested to refer the tender document carefully before applying. For more details have a look on attachment.

Country : Canada

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Call Center Tender - Call Handling Service (Out of Hours) Inbound

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Projects Details:

Type : Tender

Id : 17819540

Category : Call Center

Title : Call Handling Service (Out of Hours) Inbound

Estimated Budget : 180000GBP

Total Requirement : Contract for 3 Years

Description :

We are UK based housing association. We are looking for qualified and experience firm for our requirement of Out of Hours Call Response Services. The contract will be for 3 Years. Our estimated budget for this service is 180000GBP for whole term.

Scope of services:

1. To handle all calls relating to a Social Housing function.
2. Working hours is from 18:00 to 8:00.
3. The contract will start from 1/4/2009 to 31/3/2012.
   

Call volume and other requirements will be negotiated later. Tender to be priced in Sterling and payment to be made in Sterling only. Interested providers must send an e-mail expressing their interest in this tender to get the PQQ document by 27th November, 2008. Interested providers are requested to send PQQ document will all the necessary details on or before 12th December, 2008 via e-mail only. Providers must be capable of meeting the requirements of the specification in the PQQ, timescale and response times. Tender is global and offsite. For more details have a look on attachment.

Country : United Kingdom

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Call Center Tender - In-bound Call Center Services

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Projects Details:

Type : Tender

Id : 20410805

Category : Call Center

Title : In-bound Call Center Services

Estimated Budget : 4000000GBP to 6000000GBP per Year

Total Requirement : Approximately 1300 In-bound Contacts per Day

Description :

We are UK based organization. We are looking for call center service from qualified and experienced service providers. Our estimated budget is 400000GBP to 6000000GBP per year. The call center will cater our Marketing and Communication channels. This service will be provided to over 60 million people of UK. The call center will provide inbound services including phone calls, web support, letter, e-mail, SMS, fax and text phone. The call center will receive in-bound interactions with approximately 1300 contacts a day.

Scope of the services:

1. 365 days a year and 24 hours a day service.
2. Center will receive enquiries, complaints, comments & appreciations, solicited correspondence, feedback reporting, targeted messages, ticketing, web publishing through in-bound channel.
3. Provider must have appropriate contact management systems, telephony systems & CRM tools.
4. Minimize personal interaction with automated responses where appropriate.
5. Effective monitoring and proactive management of enquiry service.
6. Accurate and timely logging.
7. Editorial and technical expertise.
8. Delivery of email messages for us.
9. Operational and performance, Service level reporting.
   

Interested providers are requested to send complete details stated in the attached PQQ to us on or before 9 am on Wednesday 19th November 2008 to the given e-mail address only. For more details have a look on attachment.

Country : United Kingdom

Status : Closed

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Call Center Tender - Call Center Support for a University

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Projects Details:

Type : Tender

Id : 82006102

Category : Call Center

Title : Call Center Support for a University

Estimated Budget :Request for Proposal

Total Requirement : Contract for 3 Years

Description :

We are USA based University. We are looking for qualified and experienced call center providers (From USA Only) for our requirement of Call Center Support Services. The call center will provide significant support to the phone call and email response to students, parents and other parties calling and emailing for our assistance. The operational intent of this partnership will be to answer all incoming calls and emails quickly and effectively while also providing assistance to us in making follow up phone calls and emails to student and parents requesting documents necessary to complete their aid files and be awarded financial aid. The contract term shall be an initial three (3) years with two (2) additional one (1) year renewals upon mutual agreement. We have more than 65000 students with us.

Scope of services:

1. Call center functions will include incoming and outgoing calls and emails.
2. Phone lines will be open Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. MST.
3. Email inquiries will be reviewed and responded to between the hours of 8:00 a.m. and 5:00 p.m. MST.
4. Additional cost estimates for providing phone and email coverage beyond the normal operating hours of 8:00 a.m. to 5:00 p.m. (i.e. 8:00 a.m. to 7:00 p.m.) are welcome.
   

We are looking for the best price and services. Payment terms are negotiable. Interested service providers are requested to send their proposal on or before 11th November, 2008 by 3:00 PM. For more details have a look on attachment.

Country : United States

Status : Closed

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Call Center Tender - Inbound Call Center Services

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Projects Details:

Type : Tender

Id : 68626141

Category : Call Center

Title : Inbound Call Center Services

Estimated Budget : Request for Proposal

Total Requirement : Approximately 1500 to 5500 Calls per Day

Description :

We are USA (Texas) based organization. We are looking for qualified and experienced Call Center providers (From USA Only) for our requirement of call center services. The call center will assist us by responding to calls or inquiries regarding our services. Approximately 1500 to 5500 calls per day. Call center has to assist the public with questions regarding home or property. The contract will be for up to 18 months. We have provided preview questions and answers relating to our services in the attached document.

Scope of services:

1. Respond to incoming calls for information related to our services.
2. Call center shall be able to provide attended service for between the hours of 7:00 AM to 5:00 PM Central Time, 5 days a week, Monday through Friday and 8:00AM to 2:00 PM, 2 days a week, Saturday and Sunday.
3. Provider shall provide qualified personnel in sufficient quantities to perform this task.
4. Provider shall provide all recruiting, screening, hiring, and monitoring of staff for the project.
5. Provider shall provide supervisory/management personnel required for effective project management.
6. We will work with the provider to establish a training plan that will ensure that all call center staff are fully trained and ready to begin work.
7. Provider shall have supervisors and/or other qualified personnel monitor each telephone representative’s performance for quality assurance. Provider may monitor each telephone representative’s performance at least three (3) times per week for the duration of the contract.
   

Payment will be on monthly basis. Interested providers are requested to send their proposal on or before October 20, 2008; 3:00 PM (Central Time). For more details have a look on attachment. Contact us through E-mail only.

Country : United States

Status : Closed

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Call Center Tender - Customer Services Call Center

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Projects Details:

Type : Tender

Id : 81010611

Category : Call Center

Title : Customer Services Call Center

Estimated Budget : Request for Proposal

Total Requirement : Contract will be for 3 Years

Description :

We are USA (Louisiana) based organization. We are looking for reputed and financial sound service providers (From USA Only) for our requirement of Customer Care Services. We are looking to hire a call center provider for 3 years.

Scope of services:

1. Answer all calls with our health plan greeting.
2. Provider must allow us to remotely access its ACD systems for live call monitoring, recorded call audits, reporting, etc.
3. Jointly develop with us all work plans, including call distribution plan, scripts, transfers and routing process, call documentation and procedure for defining and ensuring the call types to be handled.
4. Gather all information from the callers skillfully.
5. Transfer misdirected calls to the appropriate departments.
6. Submit to silent call monitoring for the quality assurance purposes.
   

We are required services in two options.

Option 1: On-site services: Work will be done at our office location.
Option 2: Off-site services: Work will be done at provider`s office location within the State of Louisiana.

Payment will be on per call answered on monthly basis. We have arranged a Pre-proposal conference (Optional) at our office on September 25, 2008 at 1:30 pm. Interested providers are requested to send their proposal on or before October 29, 2008 by 10:00 am. The successful provider shall be required to provide a performance bond to insure the successful performance under the terms and conditions of the contract negotiated between us and the provider. For more information have a look on attachment.

Country : United States

Status : Closed

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Call Center Tender - Call Answering Services (Inbound)

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Projects Details:

Type : Tender

Id : 27230261

Category : Call Center

Title : Call Answering Services (Inbound)

Estimated Budget : 21600USD

Total Requirement : 6 to 20 Calls per Day

Description :

We are USA based organization. We are looking for reputed and experienced service providers for our requirement of After Hours Call Answering Services. The length of the contract will be approximately 3 years, from January 1, 2009 until December 31, 2011. The estimated budget for this service is 21600USD. These services will be needed from 6:00 pm until 7:00 am Monday through Friday; 24 hours a day on Saturday and Sunday and on holidays. The estimated call volume will be 6 to 20 calls per day.

Scope of services:

1. The provider will provide general information about our services on call.
2. Any request for related services are to be documented and emailed to us by 10:00 a.m. on the next business day.
3. The provider may also be required to provide supplemental call answering to enable our staff to attend pre-scheduled meetings or trainings. We will provide prior notification to the provider detailing such events.
4. The provider will ensure that information relayed to citizens is consistent, accurate and commensurate with us.
   

Provider is requested to send monthly invoice detailing the total number of calls received and answered for payment purpose. There will be Pre-proposal Conference (Optional) by 2:00 pm on October 8, 2008. Interested providers are requested to send their proposal on or before 4:00 p.m. on October 22, 2008. For more details have a look on attachment.

Country : United States

Status : Closed

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Call Center Tender - Student Outcomes Survey Process

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Projects Details:

Type : Tender

Id : 10986973

Category : Call Center

Title : Student Outcomes Survey Process

Estimated Budget : Request for Proposal

Total Requirement : On-Going on Annual Basis

Description :

We are Canada based educational organization. We invite interested service providers for the provision of Computer Assisted Telephone Interviewing Services and Computer Assisted Web Interview Services between January 2009 and August 2009. We are looking to conduct 2 types of survey, details is given below:

1. The 2009 Survey is a follow-up of Students who completed, or nearly completed, their study in 2008. This consists of approximately 30,000 former students.
2. An annual Survey of former apprenticeship students. This Survey includes all former apprenticeship students who completed their apprenticeship training. This consists of approximately 3,000 former apprenticeship students.
   

The provider will conduct both these surveys each year. The telephone Survey is roughly 19 minutes in duration.

Scope of services:

1. Feedback on possible modification to the survey.
2. Conduct approximately 17,000 telephone and web interviews between January and August 2009.
3. A final Methodological Report.
4. Approximately 65% of calls will be placed after 5 pm Pacific Time (PT).
5. Although the interviews will be conducted in English, other languages may be required to communicate with non-English speakers regarding the students and the surveys like Punjabi, Hindi, French, Mandarin, Korean, Taiwanese, Farsi etc..
   

We will provide contact data files that contain one or two phone numbers for most of the former students. Payment terms are negotiable. Interested providers are requested to send their best proposal on or before 2:00 PM Pacific Time on: October 16, 2008. For more details have a look on attachment.

Country : Canada

Status : Closed

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Call Center Tender - Call Center Services

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Projects Details:

Type : Tender

Id : 12638211

Category : Call Center

Title : Call Center Services

Estimated Budget : 400000 GBP per Annum

Total Requirement : Approximately 600000 Telephone Calls per Month

Description :

We are United Kingdom based organization. We are a multi-channel service, providing information and advice about health, illness and health services 24*7 365 days a year. We are looking for a reputed and experienced call center for our requirement of call center services for 24*7 365 days a year. Our estimated budget is 400000 GBP per annum. The contract will be for 24 months with 2 possible renewals. We are promoting our services through our website, TV etc. We are getting approximately 600000 telephone calls and nearly 2000000 visits to our website in a month.

We are seeking the help of an organization to assist with the improvement of efficiency and performance within our contact centers. The successful consultancy will be required to work closely with the senior teams in defining efficiency problems and designing an improvement programme also. Interested providers are requested to send their interest via e-mail only and we will send them a Pre Qualification Questionnaire. Providers are requested to fill out the necessary details and send that back to us on or before 7th October, 2008 by 13:00. For more details have a look on attachment.

Country : United Kingdom

Status : Closed

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Call Center Tender - Manage & Operate an Existing Call Center (Inbound Services)

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Projects Details:

Type : Tender

Id : 84287243

Category : Call Center

Title : Manage & Operate an Existing Call Center (Inbound Services)

Estimated Budget : Need Best Proposals

Total Requirement : Contract will be For 12 months With the Option of Extensions

Description :

We are USA based organization. We are looking for reputed and qualified firms (From USA Only) to assume management and operation of our existing customer service Call Center. The successful provider needs to operate and manage our existing call center in USA. Our customers often need our assistance regarding complex issues on their cases, what actions could be taken next, and how best to communicate their needs. In calendar year 2007, the average monthly number of calls handled by customer service specialists at our call center was 31,962. For the same time period, the average monthly number of calls to the Interactive Voice Response Unit (IVR) was 191,376.

Scope of services:

1. Answer and respond to all incoming calls to the Call Center.
2. Provide accurate responses to our internal and external customers.
3. Provide all responses to customers in a courteous and respectful manner.
4. Callers dialing the toll-free number have the option to obtaining information from the IVR. Customers using the IVR may obtain general program information and the date and amount of recent payments. Customers may call the IVR twenty-four (24) hours a day, seven (7) days a week, except for periods of system maintenance.
5. Customers may access information on our website including general program information, commonly-used forms, and case-specific payment information.
6. Provide initial and ongoing training to staff on our support processes, customer service techniques and methods, use of personal computers, and ICAR so that responses are accurate, courteous, and timely.
7. Provide an electronic referral tracking system to gather the case number, type of referral, date, reason for call, and receiving office for calls that require follow-up.
8. Attend meetings as requested.
9. The successful provider shall have a quality control (QC) process in place for the operation of the call center.
10. Our organization reserves the right to listen to live calls.
    

The contract will be for 12 months with the option of extensions. Interested providers are requested to send their proposals on or before September 19, 2008 by 3:00 pm. For more details have a look on attachments.

Country : United States

Status : Closed

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Call Center Tender - Inbound Call Center Services

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Projects Details:

Type : Tender

Id : 54610433

Category : Call Center

Title : Inbound Call Center Services

Estimated Budget : Request For Information

Total Requirement : Estimated Call Volume is 150000 per Year

Description :

We are UK based organization. We are looking for experienced and reputed service provider for our requirement of Telephone Information Call Center Services. The successful provider will be required to operate a telephone information call-centre service on behalf us, dealing with general and specific business related queries. Electronic message and information services. The information service will be operated in English during the business hours. Estimated number of calls made to the call centre will be in excess of 150000 a year. This will increase as more come on line.

The following services will be included:

1. Updates on applications in progress.
2. Application Forms and Passport fees.
3. Payment procedures.
4. Submitting applications.
5. Documents required.
6. Amendments
7. Website details
8. Availability of Birth and Death registrations.
9. Any other information.
   

Payment terms are negotiated. We have attached here a Pre-Qualification Questionnaire document. Interested providers are requested to fill all the necessary details in PQQ and returned it back via e-mail on or before noon on 8th October 2008. Fore more details have a look on attachment.

Country : United Kingdom

Status : Closed

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Call Center Tender - Public Opinion Survey Process

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Projects Details:

Type : Tender

Id : 68354665

Category : Call Center

Title : Public Opinion Survey Process

Estimated Budget : Need Best Proposals

Total Requirement : Contract for 36 Months

Description :

We are USA based organization. We are looking proposals from qualified firms to conduct statistically valid public opinion surveys about our Services, Businesses, and Programs. The surveys should focus on individual living, business operations, ensuring that all demographics are proportionately represented. Services to be provided by the deselected firm will include development, design, administration, data tabulation, analysis of results, and reporting of telephone and/or mail surveys.

Scope of service:

1. Prepare survey questions based on input from our staff, insuring that questions will generate unbiased responses.
2. Design survey to be administered by phone or mail with follow up as required.
3. Design format for an executive summary and/or detailed written report that will be used to present the survey findings.
4. The successful provider may be required to pretest questions on a representative sample as part of the development design phase.
   

The volume of work will be negotiated with the successful provider. We will make payments to the successful provider on a monthly basis by invoice or negotiated payment agreement between the provider and us. Interested providers are requested to send their proposal on or before September 17, 2008 2:00 PM EST in hard copy, not electronic copy or via e-mail or fax. For more information have a look on attachment.

Country : United States

Status : Closed

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Call Center Tender - Inbound Contact Center Servic

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Projects Details:

Type : Tender

Id : 33306027

Category : Call Center

Title : Inbound Contact Center Service

Estimated Budget : Need Best Proposals

Total Requirement : Contract for 36 Months

Description :

We are United Kingdom based organization. We are looking for reputed and experienced service provider for provision of contact center facility for our organization. Provider needs to provide multi-channel, multilingual Contact Centre to provide a high-quality single point-of-contact for our customers. The service will include handling of inbound calls regarding general transactions, receipt of notifications and provision of information and advice on health and safety topics. The contract will be for 36 months. Estimated annual inbound call volumes is around 15,00,000 which includes telephone inquiries, written inquiries, notifications and complaints from our customers.

Scope of service:

1. Provide a ’switchboard’ telephony service that will include receiving and handling service for all non direct dial incoming and, where necessary, out-going general telephone calls - including quality redirection to the relevant part of us or elsewhere as appropriate.
2. Provide a multi-channel, multilingual statutory notification service. At present on-line notification via the internet is the most popular channel although telephone is still a high volume service.
3. We will retain and operate our website which is used as self-service information resource by our customers. It will be important that our website and the provider’s services complement each other and provide an integrated service from the customer’s point of view. The selected provider will be required to use our website as the gateway to any on-line services.
4. We have yet to decide our (telephone) numbering strategy for access to the various telephone-based services and the period of availability of those telephone services. Currently the telephone services included in this opportunity are available during normal business hours only - Monday to Friday, 08.30 until 17.00. Both of these issues, together with any other more detailed issues, will be discussed with interested providers later.
5. To ensure consistency of service and continuous improvement it is envisaged the provider will make use of a knowledge-database to ensure guidance and advice is properly sourced and rendered. The knowledge database will be a shared resource between the provider and us and must be owned by us irrespective of who undertakes the development.
   

We have attached pre-qualification questionnaire document. Interested providers are requested to fill the PQQ (Pre-Qualification Questionnaire) document with necessary details and send us back on or before 10th September, 2008 by 13:00 hrs. Fore more details have a look on attachment.

Country : United Kingdom

Status : Closed

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Call Center Tender - Telephone Answering Service

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Projects Details:

Type : Tender

Id : 96644638

Category : Call Center

Title : Telephone Answering Service

Estimated Budget : 100000USD To 499999USD

Total Requirement : Contract for 2 Years

Description :

We are USA based organization. We are looking for reputed, financially sound and experienced service providers (From USA Only) for our requirement of Telephone Answering Service. The estimated budget for this work is 100000USD to 499999USD. The contract will be for 2 years. The provider will provide telephone answering and referral services to our various departments and offices specified in attachment. Services shall include any toll and/or long distance costs and be required from 5:00 PM to 8:00 AM weekdays and 24 hours per day on Saturdays, Sundays and all State Holidays.

Scope of services:

1. The provider shall provide a telephone number that is a local or a toll free number for our office when transferring calls after hours.
2. Provider shall answer all calls and identify the appropriate office or as otherwise instructed by us. Live agent will answer all calls. An answering machine is not acceptable.
3. Provider will take a message for all nonemergency incoming calls as needed. Nonemergency calls are defined as routine business calls that do not require immediate action. For all nonemergency calls, provider will take a message and inform the individual that the call will be returned on the next business day.
4. Provider shall have all messages faxed to the specified officer no later than 8:30 a.m. the next business day.
5. Referral services shall be provided for all emergency calls. Emergency calls are typically all calls requiring immediate action by a our staff member.
   

Referral services shall include:

1. Conference calls (incoming call is received, placed on hold, responsible individual is contacted, incoming call is “patched” through).
2. Message relay (incoming call is received, message taken, responsible individual contacted, message relayed).
3. Paging.
4. Tracers (incoming call is received, message taken, provider makes calls to “trace” the whereabouts of the responsible individual).
   

Payment will be on monthly basis. Interested service providers are requested to send their detailed proposal on or before 6th October, 2008 by 3:30 pm. For more details have a look on attachment.

Country : United States

Status : Closed

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Call Center Tender - Tourism Incoming Call Center Services

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Projects Details:

Type : Tender

Id : 42839503

Category : Call Center

Title : Tourism Incoming Call Center Services

Estimated Budget : Need Best Quotations

Total Requirement : Approximately 30,000 Calls per Year

Description :

We are USA based tourism organization. We are looking for reputed and experienced call center provider for our requirement of Incoming Call Center Services. At present we are using toll free numbers to service customer inquiries made in response to our tourism advertising. In the year of 2007 we have received approximately 30,000 calls. The average handle time is between 100-120 seconds per call; handle time usually increases during fall/winter and decreases during the summer. Currently we are paying 0.97USD per minute.

Scope of services:

1. Provide sufficient trained, courteous, live operators answering calls. (6am to 10pm, seven days per week, year-round).
2. Answer 80% of calls in less than 20 seconds.
3. Operators will function as travel counselors. Operators will provide our travel information using our web-based browser interface call center application to the extent that it is possible and appropriate to collect callers information.
4. Provider will handle approximately 30,000 inquiries per year with summer being the busiest season for travel inquiries, followed by fall and spring, with winter being the season of lowest call activity.
5. The provider provides a weekly summary report that includes, from each incoming number, the number of calls handled, abandonment rate, handle time and services levels.
6. The provider shall maintain access to the web-based browser application 16 hours per day, 7 days per week with appropriate levels of redundancy.

We will pay the provider in 12 monthly installments. Payments will be Net 30 days upon proper receipt of the invoice. We need the rate per minute. Interested providers are requested to send their detailed proposal on or before September 9, 2008 at 2:00PM CT. For more details have a look on attachment. Fax and e-mail proposals are not accepted.

Country : United States

Status : Closed

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Call Center Tender - BPO/Call Center Services

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Projects Details:

Type : Tender

Id : 12861968

Category : Call Center

Title : BPO/Call Center Services

Estimated Budget : Need Best Quotations

Description :

We are India based leading international trading company. We intend to use services of prime BPO providers/Call centers (From India Only) to assist & promote our brand. The primary objective is to enable the organization to make well-informed business decisions and become customer focused which can be the source of competitive advantage. We are looking for well established call center with more than 50 seats for our below requirements.

Scope of services:

1. To handle enquiries both from prospective customers and franchisees (through multi-lingual formats- English, Hindi and major regional languages.).
2. Reply to customer queries regarding our product, prices, delivery, payment procedure for on line sales and off line sales including catalogue sales.
3. To do tele marketing.
4. To setup and transact orders via IVR.
5. To follow up with us to ensure delivery on time.
6. To gather customer feed back, analysis and reporting.
7. Query management regarding goods available on our website and troubleshooting during purchase cycles (timings 9 a.m. to 9 P.M., 7 days a week).
8. Maintaining data base of customers/visitors and keeping them informed on incoming events through SMS/voice calls.
9. Sales through e-catalogue/physical catalogue specially to corporate customers & Govt./Semi Govt dept..
10. Provide first level software to record the call details and should be able to issue the docket number for each call for future reference.
11. Various MIS data/reports be generated from the call data recorded by the BPO on pre-defined regular intervals and sent to us.
12. Timings for the service by call centre agents shall be 9.00 A.M. to 9.00 P.M. IST, seven days a week; during off time announcement of timings shall be done by the call centre.
    

The invoices towards the services rendered shall be submitted to us on monthly basis at the end of every month for the no. of seats actually deployed during the month as per the agreed number of seats. We shall release the payments to the supplier on monthly basis within 30 days after the receipt of the invoice. Interested providers are requested to send detailed proposal on or before 27th August, 2008 by 3:00 pm. EMD (Refundable) is required. For more details have a look on attachment.

Country : India

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Call Center Tender - Pharmacy Sales Process

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Projects Details:

Type : Tender

Id : 15409318

Category : Call Center

Title : Pharmacy Sales Process

Estimated Budget : 50-60 % of the Product Price.

Total Requirement : Min 20 Seats.

Description :

We are Pakistan based looking for call centers for our Pharmacy sales process. We need a center with min 20 seats to dial USA in normal business hrs. to sale medicines. Centers need to manage their own leads, training material will be provided by us. Payout will be 50-60 % of the product price will be paid by wire transfer on monthly basis. Interested centers are requested to contact with their profile.

Country : Pakistan

Status : Closed

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