MANILA, Philippines - A US-based company may soon put up a 1,000-seat contact center in the Philippines, confident that the country remains “conducive" to outsourcing, an industry official said.
Call center businesses remain “viable" with revenues and profits seen growing up to 20 percent this year, Contact Center Association of the Philippines (CCAP) executive director Jojo J. Uligan told GMANews.TV.
Although the Philippines is not the cheapest location, it nevertheless offers skilled labor, he added.
“Filipinos are known worldwide when it comes to skill," Uligan said.
Industry growth this year is almost the same rate projected in 2008 although new clients are coming in and call centers are still expanding based on CCAP’s survey among its members.
The crisis has prompted “more and more companies to become open to outsourcing this time compared to before," he said, citing outsourcing’s cost savings and benefits.
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Showing posts with label Outsourcing Services. Show all posts
Showing posts with label Outsourcing Services. Show all posts
Thursday, July 9, 2009
Us Firm May Put Up 500-Seat Call Center In RP
Thursday, December 27, 2007
Genesys And IBM Expand Partnership In China
Genesys Telecommunications Laboratories, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), and IBM (NYSE: IBM) today announced a significant expansion of its global Strategic Alliance for Contact Center Solutions to co-develop, implement and sell a new collaborative solution in China. This marks the first time both companies are offering a solution targeting the growing call center market in this region, while also continuing their global work together.
Contact centers have become increasingly strategic assets for businesses worldwide, as customer service continues to play a major role in establishing competitive differentiation and building long-term customer loyalty. Contact center application revenue in China grew 15.6% in 2006 vs. 2005, and is projected to annually grow 18.2% in 2007 and 20.9% in 2008.*
The new IBM Contact Center in a Box solution enables businesses to easily deploy a simplified contact center solution, in 90 days or less. This solution is a scalable option intended to meet the needs of small, mid-sized and enterprise-level businesses as needed. Working together, IBM and Genesys will deliver full functionality in one solution, providing critical customer service functions such as customer enquiry and complaints, product promotion, sales, appointment management, and activity management.
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Contact centers have become increasingly strategic assets for businesses worldwide, as customer service continues to play a major role in establishing competitive differentiation and building long-term customer loyalty. Contact center application revenue in China grew 15.6% in 2006 vs. 2005, and is projected to annually grow 18.2% in 2007 and 20.9% in 2008.*
The new IBM Contact Center in a Box solution enables businesses to easily deploy a simplified contact center solution, in 90 days or less. This solution is a scalable option intended to meet the needs of small, mid-sized and enterprise-level businesses as needed. Working together, IBM and Genesys will deliver full functionality in one solution, providing critical customer service functions such as customer enquiry and complaints, product promotion, sales, appointment management, and activity management.
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