Call Center Tender - Customer Care Services for Reputed Bank

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Projects Details:

Type : Tender

Id : 17235182

Category : Call Center

Title : Customer Care Services for Reputed Bank

Estimated Budget : Need Best Quotations

Total Requirement : Minimum 60 Seats & 3yrs. Contract

Description :

We are one of the reputed banks in India. We are looking for a reputed and experienced call center provider (From India Only). We intend on setting up a voice based call center to service our customers from different zones. The solution should be a single location customer contact solution which will host Inbound as well as Outbound services. We are looking for minimum 60 seats. Approximately each agent will handle 80 to 100 calls in an 8 hour shift. The proposed call center will initially only focus on supporting the retail businesses of the bank. The contract will be for 3yrs. at initial stage.
The indicative list of queries / issues which are expected from the call center would be as follows:
(1) ATM Queries (2) Credit Card Queries (3) Retail Banking (4) Internet Banking queries (5) Government Business queries (6) NRI Banking (7) SMS Banking (8) Cash Management Services.

Note: We are looking to host the call center at our premises in Mumbai. Providers may visit and study the floor plans of our premises where the call center is going to be hosted.

Project Scope:

1. Supply the proposed Call Center System Packages (the licenses pertaining to the required modules).
   
   
2. Design, supply and implement all the required hardware to enable the proposed Call Center solution.
   
   
3. Provide implementation services for the application provided to carry out
   
   a.) Business process analysis and documentation
   b.) System installation, Network implementation & System configuration
   c.) Documentation for the call center processes implemented
   d.) Application Development (Interfaces & Any-Customization)
   e.) System Testing & Training
   f.) Go-Live and Post-Implementation Support
   
   
4. Provide agents for the call center to handle the inbound and outbound calls
   
   
5. Provide ongoing annual maintenance and support services for the implemented solution (Hardware & Software)
   

For detailed specification please refer the tender document. Interested providers are requested to send their details quotation on or before 24th June, 2008 by 5:00 PM. The cost of the tender document is only 10000INR.

Country : India

Status : Closed

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The Indian call centre workers who turn to drugs to stay awake on the night shift

Call centre workers in India are turning to drugs to keep them awake while speaking to British callers.

There is growing evidence of staff smoking cannabis during work hours and abusing over-the-counter medicine to keep them going through their long night shifts.

More than a quarter of call centre workers used drugs, mainly cannabis, compared to just 4.1 per cent of the wider population, according to a study published in the Indian Journal of Sleep Medicine.

Last week, the UN Office on Drugs and Crime visited India's outsourcing capital of Bangalore to warn India's largest call centre companies of the problem and persuade them to cooperate with the first detailed survey on the issue.

Pradeep Kumar, the UN's project coordinator, said it is difficult to convince the major companies running call centres of the urgency of the issue.

'Denial runs pretty deep.' he said. 'And it's not because they don't know of the problem. They are vaguely aware of it, but it's not really a priority.'

He said the UNODC had decided to target Indian call centres after being alerted to the growing problem of drug use by doctors running clinics near the main call centre areas in Bangalore and Gurgaon on outskirts of Delhi.

'It was a matter of anecdotal evidence coming from the GPs, psychiatrists and counsellors, who say that they do see a large crop of young people coming in with drug abuse problems, which was not the case five years back.'

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Call Center Project - Remortgage Sales Campaign

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Projects Details:

Type : Project

Id : 25572703

Category : Call Center

Title : Remortgage Sales Campaign

Estimated Budget : 20-25 USD Per Sale

Description :

We are USA based looking for call centers for our Remortgage sales campaign. We need call centers with setup to 5- 10 to dial USA in normal business including weekends and holidays, leads will be provided by us. The total approximate volume will be 10000 leads. Our payout is 20-25 USD per sale payment will be on weekly basis by wire transfer. Interested service providers are requested to contact as soon as possible with profiles.

Country : United States

Status : Closed

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Call Center Project - Platinum Card Telemarketing Campaign

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Projects Details:

Type : Project

Id : 10577819

Category : Call Center,Internet Marketing

Title : PC Tune-Up software Sales Campaign

Estimated Budget : 15 USD per sale

Description :

We are USA based looking for service providers for our sales campaign. We have PC Tune-up software which can increase system speed by 67%. We need call centers or internet marketing professionals, who can do marketing of our product in Charlotte, North Carolina; we will pay 25% commission per sales as 15 USD. Centers need to manage their own leads; payment will be on weekly basis. Interested service providers are requested to contact with profile.
Note : We prefer to be contacted by email first

Country : United States

Status : Closed

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