Call Center Tender - Inbound Call Center for Providing Information

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Projects Details:

Type : Tender

Id : 11914248

Category : Call Center

Title : Inbound Call Center for Providing Information

Estimated Budget : Request for Proposal

Total Requirement : The contract duration is of 3 years

Description :

We are Australia based organization and we are looking for experienced and qualified service provider for our requirement of Inbound call center service for Contact centre. Total call volume is 600,000 calls for first year and 800, 000 calls for another 2 years. The Service provider will answer calls in normal business hours related to information of transaction service, Document fulfilment, Problem resolution for incidents and IT Helpdesk problem resolution.
Scope of work:

1. The service provider will take care that Contact Centre Operator will inform all callers that the call will be monitored and recorded digitaly.
2. The service provider must have an Interactive Voice Response (IVR) system at their respective call center.
3. The Service provider shall have 10% more Operators available at all times while conducting all normal business operations.
4. The Contact Centre Service Provider is responsible for the provision and maintenance of the full service in this regard – this includes all infrastructure, hardware, systems software, application software, any application and support software for the Contact Centre.
5. The service provider will make a portal for Contact center which shall provide a service management system containing all relevant data, information and records relating to the services to ensure that the services are comprehensively documented and recorded.These records could include reports, logs and audit information.
   

Payment will be done as per agreed milestones. Interested service providers are requested to send their proposal on or before February 6th, 2009 via courier and hand delievered only. This tender is Global and off site. For further details please have a look on attachment.

Country : Australia

Status : Closed

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Call centers cautiously optimistic in 2009

VOICE-BASED business process outsourcing (BPO) companies here expect to grow by a fifth this year despite the threat of a global economic crisis.

But industry leaders said call centers should enter 2009 with caution, noting that the local offshoring industry was not immune to the negative effects of the economic crunch.

"You never really know what’s going to happen," Benedict Hernandez, president of the Call Center Association of the Philippines, said in a recent interview.

"Despite the forecast, we still have to be more careful... We cannot say that there won’t be an impact," he added.

Mr. Hernandez noted that according to a survey by the group, call center companies, which make up around 70% of the local BPO industry, expect to grow by an average of 23% this year.

He noted that this would not be as fast as the 30% to 40% growth the sector had been experiencing in the past three years.

This is also lower than the growth expected by nonvoice BPO companies.

Mr. Hernandez said the slower growth rate relative to the entire industry might also be due to the fact that the sector now has a bigger base. "But you can’t really complain," he said, adding that at least, unlike other industries such as manufacturing, signs still pointed to growth. "The main thing is that it’s still going to be good growth."

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Call Center Project - UK Survey Requirement

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Projects Details:

Type : Project

Id : 78259224

Category : Call Center

Title : UK Survey Requirement

Estimated Budget : 1.5 - 4.5 GBP per hour

Total Requirement : Minimum 10 Seats

Description :

We are New Delhi, India based company looking for service provider for our UK Survey Requirement with minimum 10 seats setup. We want call centers to dial UK during normal business hours for Survey requirement (Callers need to ask 6 questions from the customers). Survey is about Debt Settlement. Centers need to manage their own leads and training will be provided by us. Payout will be 1.5 GBP to 4.5 GBP per hour paid on weekly basis by PayPal. First payout will be after three weeks. Interested service providers are requested to contact us as soon as possible.

PAYOUTS : HOURLY Paid in Pounds
In one 8 hour shift 1.0 spd receive 1.5/hr.
In one 8 hour shift 1.5 spd receive 2.00/hr.
In one 8 hour shift 2.0 spd receive 2.50/hr.
In one 8 hour shift 2.5 spd receive 3.00/hr.
In one 8 hour shift 3.0 spd receive 3.50/hr
In one 8 hour shift 4.0 spd receive 4.50/hr.

Country : India

Status : Closed

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Call Center Tender - Inbound Call Center Service

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Tender

Id : 35661908

Category : Call Center

Title : Inbound Call Center Service

Estimated Budget : Request for Proposal

Total Requirement : The Contract duration is of 1 year

Description :

We are UK based non-profit-making, charitable organization and we are looking for experienced and qualified service providers for our requirement of inbound call centre for out of hrs. Call handling services to covering 11200 homes, on behalf of us for our tenants including dealing with calls related to gas etc.
Scope of work:

1. The Service provider shall provide a call handling service relating to property repairs, anti-social behavior and reports of gas to cover the following periods:
   a. 17.30 hours – 08.00 hours - Monday to Friday every week
   b. 24 hour provision Saturday and Sunday every week
   c. All Public Bank Holidays
   d. Christmas holiday period 24th December 2009 16:00 hours to 4th January 2010 08:30 hours.
2. Anti-social behavior calls will be handled in accordance as per our guidelines and logged in accordance with the daily data summary by the Service provider.
3. The service provider will provide call handling cover for 1 hour per month during normal working hours for our in house call handling team during regular team meetings.
4. In the event of a service interruption to the Client in house call handling capability during working hours for example, but not limited to, a major telephone system failure:
   a. The Provider will provide a call handling service to ensure service continuity for tenants and callers on request by the Client.
   b. The service will be available to callers within 2 hours of the service interruption being reported to the Service provider.
   c. This additional service will be charged by the Service provider at tendered hourly rates (or part thereof, pro-rata).
   d. This service will be the same handling and reporting service for repairs, gas and anti-social behavior. All other call types will be a message taking service.
   e. Messages will be forwarded to the Client within 2 hours of the end of the service interruption.
   

Payment terms are negotiable. Interested service providers are requested to send their proposal on or before February 9th, 2009.This tender is Global and offsite. Service providers may have to visit our location for meetings and briefings. For further details please have a look on attachment.

Country : United Kingdom

Status : Closed

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