Philippine Call Centers Ring Up Business

MANILA -- The Philippines and other smaller countries are gaining on what used to be the sole superpower in the global call-center business, India.

The Philippines' share of the industry -- the business of helping people rectify computer problems, pitching magazine subscriptions and other time-consuming tasks -- has risen from virtually zero a decade ago to 15% today, the No. 2 spot, according to Dallas-based Everest Research Institute.

Meanwhile, India's share of the global business-processing market, while growing in value, has fallen to 40% from about 80% in 2004 as the industry spreads to other parts of the world.

This shift isn't because of a sudden aversion to India. India-based call centers still lead the industry, racking up $11 billion in revenue last year, according to the New Delhi-based National Association of Software and Services Companies, compared with the $6.8 billion earned by Philippines-based providers. India's $29 billion-a-year sector for information-technology services dwarfs other contenders.

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Call Center Project - US Debt Settlement Process

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Projects Details:

Type : Project

Id : 13219801

Category : Call Center

Title : US debt Settlement Process

Estimated Budget : 20 to 30 USD per verified lead

Description :

We are India based company looking for experience call center for our US debt Settlement Process. We need call center with the 10-15 seats. Center has to manage their own leads and has to dial USA in normal business hours. Center will get 20 to 30 USD per verified lead (on performance basis). Payment will be paid via PayPal on weekly basis. Interested service providers are requested to contact us as soon as possible.

Country : India

Status: Closed

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Call Center Tender - Inbound Customer Call Center for Public Utility Services

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Tender Details:

Type : Tender

Id : 55143956

Category : Call Center

Title : Inbound Customer Call Center for Public Utility Services

Estimated Budget : Request for Proposal

Total Requirement : Up to 5 Seats in Each Shift

Description :

We are India (Haryana) based public utility service provider. We are looking for a small call center (From India Only) for our requirement of Customer Care Center based in Kurukshetra City. The call center will work 24/7. We are looking for not more than 5 seats in each 8 hours shift. The call center will serve public complaints and general inquiries. The contract will be for 1 Year.
Responsibilities of Call Center:

1. Call center will serve public complaints and general inquiries.
2. Agents will note down the name of the person making the complaint, location and address of the premises, the telephone number, nature of the complaint and the time at which the complaint was telephonically registered.
3. MIS reports to be produced on daily basis as per our requirements.
4. Agents should be able to speak English, Hindi and any regional languages.
   

The detailed description of services will be provided later on. Interested service providers are requested to send their proposal on or before 16th June, 2009 via post, courier or hand delivered only. This tender is onshore and offsite. The cost of the tender documents is only 1000 INR. EMD (Refundable) of 50000 INR is required. For more details have a look on attachment.

Country : India

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Dominican Republic Offers Significant Call Center Opportunity

Growth within the contact center industry is always a good thing, even if this growth is in the international market and not necessarily here in the U.S. From 2006 to 2010, the global industry has frown from $52 billion to a $76 billion business. For the Dominican Republic, the opportunities are significant.

As industry projections show the global contact center market growing at an even faster pace in the future, those investigating the Dominican Republic as an option can find much to consider. In this tropical Caribbean nation, already more than 65 call centers exist.

According to Eddy Martinez, secretary of state and executive director of the Dominican Republic’s Export and Investment Center, “The call center business in the Dominican Republic has shown dynamic growth despite the global recession. For the most part, these call centers are located in free trade zones within the capital city of Santo Domingo, with other facilities operating in Puerto Plata and Santiago.

BPO firms and investors are attracted to the Dominican Republic by many factors, including the country’s close proximity to the United Stats, a strategic geographic location for the BPO industry. Significantly, the island nation has the most advanced telecommunications network infrastructure in the Caribbean and one of the 10 best in the world.”

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