Vangent Inc.’s new Tampa area customer service center will accept its first 1-800-Medicare telephone call Tuesday morning as dignitaries and television news reporters watch.
The company is hosting a 9 a.m. ceremony at 100 Legacy Park in Riverview, the 99,000-square-foot call center that Vangent has subleased from Home Depot Inc.
The Arlington, Va-based information technology management and outsourcing company has hired between 50 to 100 employees so far and expects to hire a total of 1,000 by Nov. 15, the start of Medicare’s open enrollment period. About 400 will be temporary employees and only work through Dec. 31.
Vangent, which primarily works for the federal government, has 6,000 employees who work in locations around the world, said Eileen Cassidy Rivera, vice president of communications and investor relations. It has other centers, including offices in Iowa, Kentucky, Arizona and Kansas, that also service 1-800-Medicare.
The company chose the Tampa site because of its turnkey operation and the large number of Hispanic workers who live in the region, Rivera said. There is a growing number of Spanish-speaking Medicare beneficiaries, and “it’s nice to help them in their native language,” she said.
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Friday, July 3, 2009
Vangent call center in Riverview to employ at least 600
Thursday, July 2, 2009
Call Center Project - Lead Generation for Debt Settlement
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Projects Details:
Type : Project
Id : 12935390
Category : Call Center
Title : Lead Generation for Debt Settlement
Estimated Budget : upto 100 USD per Verified lead
Status: Closed
Call Center Tender- Call Center to Provide Medical Advices
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Tender Details:
Type : Tender
Id : 11448550
Category : Call Center
Title : Call Center to Provide Medical Advices
Estimated Budget : Looking for best proposal
Scope of work:
a) Center need to work on 24X7, 365 days a year.
b) Provide appropriate medical advice to employee by occupational qualified nurse
c) Reporting to Managers
d) To notify managers when an absence is reported and prompt managers when action is needed to manage absence.
e) Provide a secure internet accessible database providing real time sickness absence information and reporting capability.
f) Provide a dedicated Account Manager to be available daily to progress issues.
Payment terms are negotiable and looking for the best proposal. Interested service providers are requested to submit their proposal online to our website on or before 11th August 2009 by 12:00 pm. This tender is onshore and offsite and one dedicated Account Manager to be available who will attend face to face meetings and deal with daily progress issues. For more details have a look on attachment.
Status: Closed
India's Phone Centers Take Calls From Home
In Shift, Outsourcers Tap Domestic Market as U.S. Demand Ebbs
HUBLI, India -- With the U.S. in recession, India's call centers have opened a new outsourcing frontier: India.
The shift is a sign of how India's flagship export industry is shifting from providing services to the developed world to catering to its own, quickly growing market. The Indian economy grew 6.7% for the fiscal year ended March 31.
While outsourcing revenue from within India is still a tiny fraction of the global market -- $12 billion in 2008 out of $500 billion spent world-wide -- it is expected to hit $95 billion by 2020, or nearly 15% of the expected global market, according to a recent McKinsey & Co. report. The overall global market for business process outsourcing will reach $640 billion in the same time, the report says.
Indian outsourcers capture contracts from U.S. clients largely by touting India's low wages and big cost savings. But at home, providing those lower costs means setting up offices in rural areas, where wages and property costs are lower than in its bigger cities.
"We cannot deliver and make money in the same way we make money for an international market," says Ananda Mukerji, chief executive of Firstsource Solutions Ltd., a Mumbai-based outsourcer.
In April 2007, his company opened a call center in Hubli, a city of 800,000 people 370 kilometers northwest of Bangalore, India's outsourcing capital. Hubli is best known for its cotton and peanut farms.
But it is also a place where wages and rents are half of those in major cities such as Mumbai. A call center worker who gets roughly $500 a month in Mumbai would earn $250 to $300 a month in Hubli.
Firstsource now has 450 workers in Hubli, where it is the largest private employer. It is one of the company's 15 outsourcing centers for the domestic market. During the past two years Firstsource has seen the India share of its annual revenue, which stood at $370 million in the year ended March 31, jump to 13% from 1%.
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