Call Center Tender - In-Bound Call Center Services for Radio Operator

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Projects Details:

Type : Tender

Id : 14502054

Category : Call Center

Title : In-Bound Call Center Services for Radio Operator

Estimated Budget : Need Best Quotations

Total Requirement : Contract for 5yrs.

Description :

We are USA based organization. We are operating radio services. We are looking for call center providers for our requirement of In-Bound Call Center Services for 5yrs. We are conducting two or more fund drives per year. Three separate statewide on-air drives were consolidated into one. An eight-day drive is anticipated to generate over 4,000 phone calls. The time on-air asking for pledges will be about 12-15 hours per day, however this will vary. In the past each station has created their own call center by using volunteers. As many as 17 volunteers were used during peak call times and as few as 3 were used during slow times, to handle 2,200 calls. We anticipate this number to increase due to the increased number of phone calls expected.

Call Center Requirements:

1. Accessible at Multiple Locations: We will be pitching on-air from the three stations around the state. Each studio will need access to current, up-to-date information as the drive progresses.
2. Flexible Time Periods: As part of the drive strategy, time periods are established and specific goals are assigned to each section. We need a center that has the ability to work with our specifications.
3. Ability to Handle Time Specific Information: Challenges/member incentives are offered for limited time periods and change frequently throughout the day. The system must be able to handle the changing information and report progress on these incentives. (E.g. A goal of $5,000 in pledges must be raised in a one-hour time period to receive $2,500 match. System must report progress on the goal and amount remaining in that time period).
4. Customer Service Orientation with Understanding of Nonprofit or Member Support Organization (pref. Public Radio or Television Experience): Members sometimes like to call in not only to pledge but to visit about what they like/dislike about the station or programming.
5. Accurate Data Entry: We will be importing the data back into our system, it will be important that errors are kept to a minimum to speed this process.
6. Provider’s systems and/or data provided must be compatible with our in-house membership management software.
7. Script Development: Provider will work with us to develop a script when answering calls. Script needs to be clear, concise and responsive to callers. It must also meet the general fund raising needs and address issues of importance to us and the donors.
8. We will transfer our established 800 number for the call center to use for in-bound calls.
9. Confidentiality: It is important to protect the personal information of our donors. Please describe the measures your company takes to ensure personal information is safe.
   

The payment will be on monthly basis. Provider can give per call or per minute price. Interested providers are requested to send their detailed proposal on or before July 9, 2008 3:00 P.M. For more details have a look on attachment.

Country : United States

Status : Closed

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Hacking the Call Center

PCI, breach fears shine light on dark corners of call center insecurity .

Hold the phone: Your call center handles sensitive data, too.

The contact center mostly has been forgotten as a potential point of breach -- even though customer service representatives take credit card numbers and outsourced help desk workers have access to your databases.

That all soon could change. The Payment Card Initiative (PCI), for instance, also applies to call centers that handle credit card data, so PCI is driving a new generation of security tools that encrypt voice call recordings of phone transactions. RSA’s encryption technology, for instance, is now used to encrypt audio recordings handled by call center software vendor Verint Witness Actionable Solutions’s call recording applications.

Even so, not all call centers are tuned into PCI, especially the smaller organizations. “We still find a real lack of awareness in the contact center community about PCI,” says Kristyn Emenecker, director of solutions marketing for Verint, who says it's mostly the company’s largest call center customers that have been asking about PCI so far.

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Call Center Project - UK Financial Survey Process

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Projects Details:

Type : Project

Id : 27687531

Category : Call Center

Title : UK Financial Survey Process

Description :

We are a Ukraine based company looking for call center for survey process. We need centers with minimum 10-20 seats to call UK at normal business hours to survey for financial support. Centers need to survey with minimum 7 question form. We will provide the calling script. The payout would be as follows.

1. If the first 2 questions are answered will be paid 6 USD
2. If the first 4 questions are answered will be paid 25 USD
3. If the first 7 questions are answered will be paid 40 USD
   

The mode of payment will be by pay pal on weekly basis.

Interested centers are requested to contact us as soon as possible. For more details please check attachment.

Country : Ukraine

Status : Closed

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Indian call centres: One size doesn’t fit all!

Chennai: Small size matters, especially in call centres. With mid-sized companies increasingly outsourcing part of their work to India, they are not necessarily looking at 1,000 associates working for them. A 50-100 seat centre not only is easy to manage but also more receptive to smallest of processes. “Size always creates an element of macro management and that we believe is not desired by small and medium companies outsourcing from the UK. We have witnessed over the last few years that the smaller the centre is, greater is the attention and devotion given to small processes and it is this, that we seek in our efforts to secure 50 more call centres to partner with us,” says Mr Paul Kopec, Chairman of Scotland-based VoiceStream Group.

Paul’s company recently acquired 75 per cent stake in Chennai-based Helios Outsourcing, bringing an end to its search for a single partner to outsource and manage their voice-based outbound tele-marketing requirements in and around India. So, is this where the growth is, asked Business Line, during a recent interaction with the new owners of Helios. “Yes. The growth is in the associate call centres of 50-200 seat size, across the country, from Kashmir to Tirunelveli,” Mr. Kopec shot back. VoiceStream will be investing close to $3 million during 2008-2010 and over a period, expects a revenue stream of about $85 million from the 100 call centres that they will be associated with in India.

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