American Airlines call center comes to India

New Delhi: American Airlines, a founding member of the Oneworld Alliance, has announced the shifting of its Asia-Pacific call center operations to india , from Australia.

The airline has appointed Bird Information Systems (BIS), a technology provider of automated aviation and travel-related software solutions, to provide call centre services for travel-related queries of its customers not only in India, but the entire Asia-Pacific region.

This agreement follows an earlier City Ticket Office (CTO) agreement, which American Airlines had signed with the Bird Group last year. American Airlines currently operates a daily Delhi-Chicago non-stop service with connections to more than 125 cities in the United States from Chicago.

As part of the long-term agreement signed between the two companies, Bird will provide American Airlines call centre services round the clock to handle all customer requests relating to travel bookings, reservation, fares, ticketing (including e-tickets) and other general information related to the airline. While the outsourced City Ticket Office operations run in four major cities namely Delhi, Mumbai, Chennai and Bangalore, the outsourced call center operations from its office in Connaught Place, Delhi.

“At American Airlines, our entire focus is on providing a seamless and unique flying experience to our customers. India is a strategic market for us and we are pleased with the excellent response received for our Delhi-Chicago nonstop service. Carrying forward our relationship with India, we are pleased to announce our Asia-Pacific call center operations being shifted to India, in partnership with the Bird Group. Bird is a leader in travel technology and services industry and this partnership will ensure that qualified and experienced people in the airline industry will serve our customers’ needs,” said American Airlines regional manager Nisha Maharaj.

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Call Center Tender -UK - Survey Services - Budget 63000 GBP

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Tender Details:

Type : Tender

Id : 14482106

Category : Call Center

Title : UK - Survey Services - Budget 63000 GBP

Estimated Budget : 63000 GBP

Description :

We are UK based organization require qualified and experienced service provider for provision of consultancy services to (i) Undertake surveys (primarily resident’s and employee surveys); (ii) Manage the Citizens’ Panel and associated programme. This contract is for an initial period of 4 years with the option of a one year extension. Our total estimated budget is 63000 GBP per annum.

Scope of service:

1) Survey methodologies to be used can be focus groups or through focused telephone surveys.
2) Residents’ survey will help the Council to understand how the public perceives it and whether performance meets expectations. The Employee survey will allow the Council to understand how employees perceive us both as employer and provider of services and determine why some employees are more satisfied than others.
3) In relation to the Residents’ surveys and the Employee surveys the successful Bidder shall provide:
• A full report following each survey. This must be made available in an electronic format as required by the Council.
• All data gathered in relation to the surveys and other work, which shall be sent electronically in a format compatible with the analysis software used by the Council;
• All data recorded in a way that can be subsequently re-analyzed by the Council.
4) Contract is expected to commence on 1st April 2010.
5) Our estimated budget is 63000 GBP per annum.

This is Onshore and Offsite tender. Interested service providers are requested to submit their proposals no later than 7th December, 2009 up to 10:30 Hrs by email, courier, post or hand delivery.

Country : United Kingdom

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Call Center Project - Outbound Pharmacy Sales Campaign

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Tender Details:

Type : Project

Id : 38999295

Category : Call Center

Title : Outbound Pharmacy Sales Campaign

Estimated Budget : Approximate 100 USD per Sale

Description :

We are India based Company looking for call center with minimum 5 seats to dial for our outbound Pharmacy Sales Campaign. Call center need to dial in USA and need to sale Pharmacy products. Call center needs to manage their own calling data. Our approximate payout is 100 USD or 30% commission per Sale and will be paid on weekly basis via PayPal. Interested call centers are requested to contact us as soon as possible with their profile.

Country : India

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Africa a call center alternative to India?

WASHINGTON: Some US lawmakers and think tanks believe that Africa can be a much cheaper alternative to call centers in India.

The issue came up briefly for discussion during a Congressional hearing on US-Africa Trade relations.

"Is there any possibility of having call centers in Africa, in your opinion?" asked Congressman Donald Payne, at the joint hearing convened by Subcommittee on Africa and Global Health of the House Foreign Affairs Committee and the Subcommittee on Commerce, Trade and Consumer Protection of the House Committee on Energy and Commerce.

"I don't know whether that has been explored," said Karen Tandy, senior vice president, public affairs and communications, Motorola.

"However, it makes sense that it is certainly possible in Africa," she said.

"There are a tremendous number of entrepreneurs springing up throughout the continent that we are also investing and giving grant money to and technology, so there is no reason why a call center couldn't be part of the future in Africa," Tandy said.

"I would echo that," observed Greg Lebedev, adviser to the president US Chamber of Commerce and Chairman, Center for International Private Enterprise. Africa has a wonder resource of English language speakers, he added.

"Certainly, there is some market maturation in India right now and one could argue there might be cost-competitive advantages in Africa. So I think that, to your point and to Tandy's point, that's a sensible area in which to look," Lebedev said.

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