Study Finds U.K. Agents Suffering in Contact Centers

It really should not be any surprise to learn that for some individuals working in the contact center industry, their chosen profession can be a detriment to their health. Whether they have a hard time handling the stress of the job or their environment is not designed around ergonomics, the reality is that the job can be tasking for some – even to the point of causing long term problems.

Research carried out by Coleman Parkes on behalf of NB Data, a U.K. telecoms distributor, has found that nearly half of all U.K. businesses – contact centers included – are risking the long-term health of their employees by using unsuitable equipment in the office.

Employees in the U.K. are suffering from ‘phone-neck’, which is a form of repetitive strain injury. Of those respondents who use either fixed-line headsets or a traditional handset in their day-to-day role, 42 percent had experienced neck pain during the past year.

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