Call Center Tender - Customer Care Call Center (Domestic In-bound)

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Projects Details:

Type : Tender

Id : 61900549

Category : Call Center

Title : Customer Care Call Center (Domestic In-bound)

Estimated Budget : 6,60,00,000 INR per Year

Total Requirement : Approximately 2500 Calls per Day

Description :

We are India (Mumbai) based organization. We are looking for qualified and experienced service providers (From India Only) for our requirement of Call Center Services. The Call Centre shall be based on Nortel solution and the CRM shall be PeopleSoft. It shall offer various channels of communication such as voice (inbound as well as outbound), chat, email, voice-mail, SMS etc. Approximately 2500 calls per day. The contact will be for 2 Years. The call center will operate on 24 X 7 X 365 basis. Our estimated budget for this service is 66000000 INR per year.
Scope of sercices:

1. We shall install a 200 seater Call Centre at bombay for catering to our various services. This Call Centre shall operate on 24 X 7 X 365 basis.
2. The Call Centre shall be based on Nortel solution and the CRM shall be PeopleSoft. It shall offer various channels of communication such as voice (inbound as well as outbound), chat, email, voice-mail, SMS etc.
3. The provider proposes to transfer its Business Processes in steps, i.e., Line-of- Business wise, to the above said Call Centre. Thus, progressively, there would be increase in call volume.
4. The provider shall be responsible for recruitment, training, supervision, quality control, counseling, work-force management, administration, and other similar services necessary to deploy and extract quality work from the qualified personnel.
5. The Agents, Sr. Agents and Team Leaders should be able to understand and talk in Marathi, Hindi and English.
6. The Operative Staff shall have adequate skills of conversation on phone and handling PC.
   

Payment terms are negotiable. Interested service providers are requested to send their proposal on or before 7th March, 2009 by 15:00 via post, courier or hand delivered only. The cost of the tender document is only 2080 INR. This tender is onshore and onsite. For more details have a look on attachment.

Country : India

Status : Closed

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Call Center Project - USA Debt Management Process

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Projects Details:

Type : Project

Id : 22328650

Category : Call Center

Title : USA Debt Management Process

Estimated Budget : 20-30 USD Per Lead

Total Requirement : 10-15 Seats

Description :

We are Delhi; India based looking for Call Center for Debt management Process. We are looking for call center with 10-15 seats to dial USA in normal business hours. Center need to manage their own leads. Payout will 20-30 USD per lead and 200 USD on per closing and will be paid through wire transfer on weekly basis. Interested service providers are requested to contact us as soon as possible.

Country : India

Status : Closed

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Call Center Project - UK Debt Management Process

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Projects Details:

Type : Project

Id : 17129309

Category : Call Center

Title : UK Debt Management Process

Estimated Budget : 20 GBP per sale

Total Requirement : 10-15 Seats

Description :

We are Pune; India based looking for call center for UK debt Management Process. We are looking for 10-15 seats to dial UK in normal business hours for Debt settlement. We will provide complete training and support. Center need to use there own database. Payout will be 20 GBP and will be paid through live transfer on weekly basis. Interested service providers are requested to contact us as soon as possible.

Country : India

Status : Closed

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Call centre firm creates 600 jobs

A total of 610 jobs are to be created by a firm in Newry, County Down.

The posts are being created at Teleperformance, which belongs to one of the world's largest networks of contact centres.

The announcement was made by Enterprise Minister Arlene Foster during a visit to Newry on Thursday.

The positions will range from customer service advisor level to operations management. The French-owned firm has premises in Newry and Bangor, Co Down.

The new jobs will bring total employment at the Newry site to 1,060 by 2011.

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Call Center Project - Ongoing Chat Support Work

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Projects Details:

Type : Project

Id : 11108940

Category : Call Center

Title : Ongoing Chat Support Work

Estimated Budget : Below 1.5 USD per hour

Description :

We are USA based looking for service provider for chat support. We need provider to provide chat support from 9 AM – 3 PM (New York Time) for our site. We will provide Yahoo messenger accounts to the service providers . We are looking for experienced Chat supporter and need quotation below 1.5 USD per hour, payment will be paid through PayPal. Interested service providers are requested to contact us as soon as possible.

Country : United States

Status : Closed

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Call Center Tender - Remotely Tech Support Services

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Projects Details:

Type : Tender

Id : 12842189

Category : Call Center

Title : Remotely Tech Support Services

Estimated Budget : Request for Proposal

Total Requirement : Approximately 1600 to 2000 Calls per Month

Description :

We are Ireland based organization. We are looking for qualified and experienced service providers for our requirement of Remotely IT Help Desk Services. We have 1,100 PC’s & 150 laptops. Each PC is provided with the following applications and business tools: Lotus Notes, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Internet Explorer and Adobe Reader. Provider will provide, manage and maintain our Helpdesk service. The Helpdesk service shall comprise of (1.) a remote (telephone) support service, (2.) a desk side support service and (3.) a comprehensive incident control and management. The contract will be for 1 Year with the option of renewal. Approximately 1600 to 2000 calls per month.
Scope of services:

1. Provide telephone & email assistance in the technical problems related to Ms Office, Lotus Notes, Various Passwords Reset, New Account etc..
2. The Helpdesk service should be contactable at all times by telephone, e-mail, and Intranet.
3. Weekly, Monthly & Quarterly reports with varying criteria e.g.: number of calls by category, number of calls by location, number and type of calls by user, service and or category, percentage incidents solved etc.
4. The IT Helpdesk operates Monday to Friday, 08:00 to 17:30.
5. Provide onsite support where necessary.
6. Provider must have qualified staff.
   

Payment terms are negotiable. Interested service providers are requested to send their proposal on or before 20th March, 2009 by 12:00 noon via post, courier or hand delivered only. This tender is global. The onsite and offsite work is included in this tender. For more information have a look on attachment.

Country : Ireland

Status : Closed

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Call Center Project - Website Sales Compaign

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Projects Details:

Type : Project

Id : 10557213

Category : Call Center

Title : Website Sales Compaign

Estimated Budget : 200 USD PER LEAD

Description :

We are a USA based company having our branch office in India looking for centers for B2B sales campaign. We are looking for centers with minimum 20-25 seats to dial to UK, US at normal business hrs for the sale of E-Commerce Trust program for websites. We will provide necessary training materials and centers need to manage their own leads. Our payout will be 200 USD per sale and payout will be through Wire transfer/ Cheque/ bank account every fortnight or monthly basis. Interested centers are requested to contact us as soon as possible.

Country : India

Status : Closed

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County considers centralized 911 call center

WOOD RIVER - Discussions again are under way to centralize a 911 call center in Madison County.

The county's 911 director, William Gamblin, presented members of the Emergency Telephone System Board with a report Wednesday about the concept of a central call distribution center. The report gives a brief history of the county's decision on consolidation and three methods on how the plan could be implemented.

"I've looked at what brought us to this point in time and determined there are three ways it could be handled," Gamblin said.

The idea is that call takers could receive all 911 calls and then ship them to one of the county's 16 public safety answering points. Call takers could be trained in emergency dispatch, as well, which would allow PSAPs to cut costs.

The thought with a central distribution center is that PSAPs would not be required to train as many personnel in dispatch and would save on overtime costs.

A central call center also could be equipped with 911 telephone equipment, computer-aided dispatch, mapping equipment and radios, and would be responsible for calls from start to finish.

Gamblin said there are many factors to consider; however, the largest is the cost of personnel.

"We have to look at where staff is now and what we would need," he said.

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Call Center Tender - Telephonic Survey Services

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Projects Details:

Type : Tender

Id : 12884730

Category : Call Center

Title : Telephonic Survey Services

Estimated Budget : Request For Proposal

Total Requirement : This is a One-Time Contract

Description :

We are New Zealand based organization and we are looking for experienced and qualified service providers for our requirement of Telephonic Survey Services. This survey will be done for the parents who are having children of 5 years age or less. This is a one-time contract.
Scope of Work:

1. Service provider will conduct a survey for parents, including fathers, living in disadvantaged circumstances, in rural communities and also for single and young parents.
2. The questionnaire to be used in survey by the service provider will be provided by us.
3. Service provider will provide call volumes and call lengths after completion of initial period of contract.
4. Service provider will gather all the data getting in the telephonic survey and will provide us on weekly basis.
   

Payment terms are negotiable. Interested service providers are requested to send their proposal on or before March 11th, 2009 by 5:00 P.M. via post, courier and hand delivered only. This tender is global and offsite. Service provider may have to visit our location for meetings and briefings. For more information please have a look on attachment.

Country : New Zealand

Status : Closed

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Call Center Project - Lead Generation for Investment Firm

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Projects Details:

Type : Project

Id : 15628764

Category : Call Center

Title : Lead Generation for Investment Firm

Estimated Budget : 50 % Commission

Total Requirement : 20-25 Seats

Description :

We are New Hampshire; USA based Investment firm looking for Call center for to generate potential client for our investment firm. We needs center with minimum 25-30 Seats to dial USA in normal business hour. We will provide complete training and support. Center need to manage their own database. Payout will 50 % commission on profit and will be paid through wire transfer on weekly basis. Interested service providers are requested to contact us as soon as possible.

Country : United States

Status : Closed

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Using the Contact Center To Provide Knowledge

The most reliable data in market research is gathered through telephone-based call centers because no other method eliminates the pitfalls of self-selection inherent in online, mail and Internet-based alternatives. The ability to aim for that specific potential respondent is vital in ensuring that survey opinions reflect all views.

Surveys are an indispensable tool for evaluating a host of strategic issues to maximize value and minimize risk. They can be used for brand positioning and segmentation, to enhance customer satisfaction and acquisition and even to increase retention of valuable employees -- the list is nearly endless.

Yet businesses significantly underutilize surveying, typically for two reasons: 1) implementing a survey is thought to be expensive and cumbersome, and 2) developing a survey and translating raw data tables into actionable recommendations that yield positive business outcomes can be daunting challenges. Finding solutions to these issues can enable businesses that use Contact Center resources to assess their brands, products, target markets and internal alignment and identify ways of generating growth from loyal customers, ex-customers who can be "won-back," prospects in new markets, and employees. Managing the Expense

As with many expenses, technology can be leveraged to mitigate the costs of implementing surveying and research -- especially the costs of training and guiding agents on surveying. Contact Centers are already familiar with the technologies and concepts required to develop and implement effective surveys and to do it cost effectively. Speech automated or even DTMF FVRs are the engine for presenting the questions and collecting the answers. Agent productivity and monitoring tools are used to monitor samples, responses, and progress of the survey. Reporting tools can take the raw data and translate it into actionable information and knowledge.
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Call Center Project - Lead Generation of UK Insurance Process

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Projects Details:

Type : Project

Id : 95008850

Category : Call Center

Title : Lead Generation of UK Insurance Process

Estimated Budget : 8 GBP per Lead

Description :

We are Tamil Nadu; India based company looking for Call Centers with minimum 5 seats for Lead Generation of UK Insurance Process. Center has to dial UK during normal business hours to convenience customer to receive free no obligation quote on their Insurance with following criteria.

1. Interested in receiving free no obligation quote
2. Current insurance provider name
3. Current Monthly premium to current insurance provider
4. Date of birth

Centers have to manage their own leads and we will provide training materials. Payout will be 8 GBP per lead paid by Wire Transfer on weekly basis. Interested service providers are requested to contact us as soon as possible.

Country : India

Status: Closed

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Call Center Tender - Telephone Survey Services in English & French

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Projects Details:

Type : Tender

Id : 16829024

Category : Call Center

Title : Telephone Survey Services in English & French

Estimated Budget : Request For Proposal

Total Requirement : Ongoing Process

Description :

We are Canada based organization and we are looking for experienced and qualified service providers (From USA and Canada Only) to provide Telephone Survey Services in English & French. Questions will be about satisfaction, expectations and importance of services provided by us. 60% of survey will be conducted in English and 40% in French.

Scope of service:

1. The service provider will provide total solution for data management for information gathered in survey.
2. All the questions for the survey will be provided by us in both of the languages.
3. Leads of the customer who wish to participate in survey, will be provided by us.
4. Each of the telephone survey must take 10-15 minutes to complete.
5. The service provider will enter the data of all survey responses in required format and complete documented data set will be provided to us.
   

Payment terms are negotiable. Interested service providers are requested to send their proposal on or before March 6th, 2009 by 13:30 PM AST via post, courier and hand delivered only. This tender is onshore and offsite. Service provider may have to visit our location for meetings and briefings. For further information please have a look on attachment.

Country : Canada

Status : Closed

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Call Center Outsourcing, CRM Software and Other Helpful

Today's call centers have changed dynamically from those of the past that served only to relay customer messages to a company. Today's call centers, thanks to the number of available technologies, has instead become a critical element in a company's success as it provides customers with services that further strengthen their loyalty and provides them with the support they are looking for.

Changing a call center into a cost center is possible if businesses make use of available technologies and understand the ways to meet their customer's needs as well as use their contact with the company as a chance to increase sales.

A recent Vendor Seek.com article, "The Call Center: Critical to Handling Challenges and Saving Sales," highlights the fact that call centers who have begun to implement these changes and technologies have changed the industry from one with a bad reputation, to one with "projected revenues of nearly $26 billion in 2009, up from $22 billion in 2002."

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Call Center Project - UK Debt Settlement Campaign

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Projects Details:

Type : Project

Id : 18565538

Category : Call Center

Title : UK Debt Settlement Campaign

Estimated Budget : 35 - 40 GBP per Lead

Description :

We are Gujarat, India based company looking for Call Centers for our UK Debt Settlement Campaign. We want centers with minimum 5 seats to dial UK during normal business hours. We will provide calling script and centers has to manage their own leads. Payout will be 35 GBP, if there are less then 10 leads per day and 40 GBP if there are more than 10 leads. Payout will be via wire transfer on weekly basis. Interested service providers are requested to contact us as soon as possible.

Country : India

Status : Closed

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Call Center Project - Website Sales Campaign

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Projects Details:

Type : Project

Id : 32434047

Category : Call Center

Title : Website Sales Campaign

Estimated Budget : 9 USD Per Hr Per Agent

Description :

We are Australian based looking for centers for an outbound sales campaign. We are looking for centers with minimum 5-10 seats to dial to Australia, newzealand, US, UK, Ireland and Canada for the sale of our website sale related to medical business. We will provide the leads and the training materials. We will pay 9 USD per hr per agent via PayPal on every fortnight basis asnd looking for atleast 1-2 sale per day per agent. Interested centers are requested to contact us with their profile as soon as possible.

Country : Australia

Status : Closed

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Call Center Project - Lead Generation of Secured Loan (UK)

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Projects Details:

Type : Project

Id : 14062125

Category : Call Center

Title : Lead Generation of Secured Loan (UK)

Estimated Budget : 30 GBP per Lead

Description :

We are London, UK based company looking for Call Centers for our Lead Generation of Secured Loan Campaign. We want centers with minimum 5 seats to dial UK during normal business hours. Payout will be 30 GBP per verified Lead paid by wire transfer on biweekly basis. Centers have to manage their own leads and we will provide calling scripts. Interested service providers are requested to contact us as soon as possible.

Country : United Kingdom

Status : Closed

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Call Center Tender - Call Center Services for Legal Advice

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Projects Details:

Type : Tender

Id : 27935726

Category : Call Center

Title : Call Center Services for Legal Advice

Estimated Budget : 9000000 GBP to 13500000 GBP

Total Requirement : 70000 Calls per Month

Description :

We are UK based company providing legal services publically. We are looking for experienced and qualified Call Centre Operators for our requirement of a flexible contact centre services. The contract will be for 60 months. Our estimated budget for this contract is 9000000 GBP to 13500000 GBP. Approximately 70000 calls per month. We have separated these services in 2 lots.
Lot No. 1 : Call Centre Operator Service

1. Provider will provide a front-end triage call center, use of appropriately skilled operators.
2. Provider will offer legal advice to the general public through a front-end non-legally trained team of operators via toll free no.
3. Transfer of data & calls to specialist advisors appointed by us.
4. Capacity to handle fluctuating call volumes and variable workflows, handling of bespoke call back features, and the use of new technology to maximize accessibility and cost effectiveness.
   

Lot No. 2 : Network Telephony Service

1. Provider will provide the design, implementation and management of the call handling/routing system between the caller, call centre resource provider and specialist advisors.
2. Provision of messaging services, management information and the necessary communication lines.
   

Payment terms are negotiable. Providers can apply for one or both lots. Interested service providers are requested to send their expression of interest on or before 16th February, 2009 by 12:00 noon via e-mail, post, courier or hand delivered only as specified in the tender document. This tender is global and offsite. Provider may have to visit our location for meetings and briefings. For more details have a look on attachment.

Country : United Kingdom

Status : Closed

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Call centre business booming

Farouk Mentz' good fortune on the job front rings loud and clear.

In July, after a year of occasional unemployment, he was hired by the Sitel call centre on Ontario Street.

"You look at the amount of people that are hiring," said Mentz, 29.

"And you think it's amazing in times like we are in now, companies like this can continue to hire and hire and hire and not have to worry about it."

"Everybody's always happy to put a meal on the table," said the St. Catharines resident, who ensures standards are met in technical support calls.

Despite Niagara's slumping employment numbers, the St. Catharines call centre sector stands tall.

That's despite more than 400 call centre jobs lost last July at TRG Customer Solutions on St. Paul Street.

And in a touch of irony, it's the recession that's helping many of them.

"Yes, we're in a pretty good spot," said Phil Madden, Sitel's site director.

The inbound centre employs more than 1,100-- 150 more than a year ago. In February, it needs about 60 new hires. Some new jobs are in collections, technical support and customer care and sales.

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