Call Center Tender - Customer Care Call Center (Domestic In-bound)

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Projects Details:

Type : Tender

Id : 61900549

Category : Call Center

Title : Customer Care Call Center (Domestic In-bound)

Estimated Budget : 6,60,00,000 INR per Year

Total Requirement : Approximately 2500 Calls per Day

Description :

We are India (Mumbai) based organization. We are looking for qualified and experienced service providers (From India Only) for our requirement of Call Center Services. The Call Centre shall be based on Nortel solution and the CRM shall be PeopleSoft. It shall offer various channels of communication such as voice (inbound as well as outbound), chat, email, voice-mail, SMS etc. Approximately 2500 calls per day. The contact will be for 2 Years. The call center will operate on 24 X 7 X 365 basis. Our estimated budget for this service is 66000000 INR per year.
Scope of sercices:

1. We shall install a 200 seater Call Centre at bombay for catering to our various services. This Call Centre shall operate on 24 X 7 X 365 basis.
2. The Call Centre shall be based on Nortel solution and the CRM shall be PeopleSoft. It shall offer various channels of communication such as voice (inbound as well as outbound), chat, email, voice-mail, SMS etc.
3. The provider proposes to transfer its Business Processes in steps, i.e., Line-of- Business wise, to the above said Call Centre. Thus, progressively, there would be increase in call volume.
4. The provider shall be responsible for recruitment, training, supervision, quality control, counseling, work-force management, administration, and other similar services necessary to deploy and extract quality work from the qualified personnel.
5. The Agents, Sr. Agents and Team Leaders should be able to understand and talk in Marathi, Hindi and English.
6. The Operative Staff shall have adequate skills of conversation on phone and handling PC.
   

Payment terms are negotiable. Interested service providers are requested to send their proposal on or before 7th March, 2009 by 15:00 via post, courier or hand delivered only. The cost of the tender document is only 2080 INR. This tender is onshore and onsite. For more details have a look on attachment.

Country : India

Status : Closed

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